Dairy Queen Grill & Chill — Restaurant in Hayward

I want to give it less than one star! This is my local Dairy Queen but my experience tonight was beyond terrible! i stopped in tonight to grab a quick dinner for the family so I didn't have to cook. I ended up sitting in line for 30 minutes to get my food (and there were only 4 cars ahead of me). This is not new and something that I have learned seems to be their "normal" in the evening. Once I finally got through the line and started toward home, I started wondering if they packed the chicken salad below the hot food because they only handed me one bag. When I checked the bag, no chicken salad at all. Now I have to turn around and go back. I try to go inside to get the salad but by this time, it's 7:10pm and the dining room closed at 7pm. Now, I have to get back in the drive-up line behind 6 cars and wait again just to get to the order speaker to get the chicken salad I was not given the 1st time. I was frustrated that this has now been an hour of my time and the hot food I got 30 minutes ago is now cold and stale sitting in the car next to me. When I tell the worker that I didn't get half my order and that this has been an hour of my night, the worker said that he was the manager and they did not have any orders with food left behind tonight. Now, I'm more frustrated because they do not give you a receipt for your order. I told the manager that I know the order for the chicken salad was entered because the worker even asked me what kind of dressing I wanted with the salad. AND I certainly did not pay $26.00 for one burger and fry combo. The "manager" then told me to "cut my attitude" and tell him what I want. I told Him again I want the chicken salad that I ordered and paid for the 1st time. The manager made me repeat it yet a 3rd time "Without the attitude". When I finally got to the window to get the salad, the manager was nowhere in sight so I told the young worker I wanted to speak with the manager. (I guess it was silly of me to expect an apology for the mix-up.) I at least thought there would be an acknowledgment that a mistake was made and an apology that the first part of my order is now stone cold and soggy. My mistake. The manager (Fernando) said he did not care and told me to go ahead and call Shawn (owner) with your complaint, nothing will happen anyway. The sad thing is, unfortunately Fernando is probably right. I won't waste my time calling Shawn (owner). Sad when a simple apology and acknowledgment that a mistake happened would have resolved everything. This is one incident (but not the...

I go to this DQ in Hayward at least once a week (usually the drive-thru) because there's limited fast food in the area and I prefer DQ. Lately I haven't been all that impressed though. About a week ago I ordered a small blizzard and it wasn't even filled all the way to the top. I would've complained but I figured maybe someone was new or they were just having an off day. Then this evening I ordered four single BBQ chicken strips... I've always been a fan of chicken strips from DQ but I've noticed this past year that their strips are getting smaller and smaller. When I got home tonight the strips were practically the size of small chicken nuggets. They were short in length and I just think it's ridiculous to market them as "strips" if you're going to have them marked a $1 a piece. I might as well go get 4 nuggets for $1 from McDonalds. Anyways, I'm not usually into complaining but I think the DQ franchise should consider making the strips bigger like the size...

Pretty dissapointed. Ordered our food and pulled up to the window where a girl with red hair in braids was working. She opened the door and handed us our drink and one food item, she did not smile nor give any type of greeting or explanation that the rest of the food would come out shortly. She just turned around and gave us her back. We waited a good 5 minutes before receiving our burger and, once again, no smile or explanation on wait. We pulled out and went right into a deep pothole that is unavoidable in the drive thru. When I went to eat my chicken tenders, the ranch cup was barely half full and did not last for all the tenders. Just overall dissapointed.

Update: Decided to try to give this Dairy Queen another try seeing as it had been 2 years since being there. Ordered a large cookie dough blizzard with extra cookie dough. I paid for extra cookie dough and barely even got ANY! Definitely never going there again and will never recommend anyone else to....