Firehouse Bakery & Deli / Hayward Bakery & Cheese Shop — Restaurant in Hayward

Very disappointed. We have been vacationing up here in this area for 50 years. And we’ve always stopped at this bakery for pies, and bread. We went into the store on Sun June 30th, wanting to purchase some forest fruit pies. They were sold out, which was not an issue. We expected it, since it was peak summer season. We asked the associate behind the counter(a younger gentleman) if we could place an order and pick up at a later date. He said we had to at least give them two days to prepare them. So we could pick them up on Tuesday. Well guess what. It’s Tuesday morning, and we are here to pick up our pies, and the bakery is closed on Tues and Wed. Now why would this associate take an order, knowing they were not open on Tuesday’s. Also, he took our phone number down. So why didn’t someone see this order and not call us, to let us know they were closed. We drove 30 minutes into Hayward, just to pick these up. Absolutely unacceptable...

If I could give this bakery no stars, I would. I went in to buy a pie for dinner guests. There were two - one cherry and one blueberry. After specifically asking what kind of cherries were in the cherry pie, and upon being told they were sour cherries, I purchased the cherry pie. I also bought a chocolate chip cookie to eat. Upon leaving town, I ate the cookie. It was the worst chocolate chip cookie I have ever tasted. Absolutely no flavor at all. I didn't even finish it.

When I cut into the pie that evening, I discovered it was a blueberry pie, not cherry. Okay, so I had no choice but to serve it and thought it was probably going to be just as good, so serve it I did. We all took one bite and all commented at how disappointing it was. It tasted like that old Wilderness pie filling out of a can. No one even ate their whole piece. What a waste of 18.00! I cannot believe that place is even...

Our family has been coming to Hayward on vacation for a collaborative 70+ years... 3 generations. The bakery was always one of our first stops and something we all looked foward to. Since the new owners took over things have DRASTICALLY changed... specifically the customer service. They don’t take orders for donuts on the weekend because they are “short staffed”. They only accept cash or checks now. They are closed on Tuesdays and Wednesdays and close at 4:00... in the summer... in a vacation town. They run out of donuts because they don’t make enough. They have no website, email, fax to contact them and when you call it goes to voicemail and they call you back whenever they want AND are RUDE. It looks to me like making THEE most money they can at the cost of customer service is what they are...