Backroads Coffee — Restaurant in Hayward

Tried this coffee shop for the first time while up at our cabin this summer. We decided to stray from our usual coffee shop to support a new local business. We were treated well by the sweet cashier. However, there was a rude worker who acted like we were a nuisance….we witnessed her being rude to many customers….she brushed a man off when he asked if his drink was decaf, due to a medical condition he was unable to have caffeine….she said “I don’t know if it is decaf, I didn’t make it. “ Wow. Then I witnessed her telling another customer that she didn’t have time to make the drink the way it’s supposed to be made because she didn’t have time. Then when we got up to to get our drinks we had to ask for a straw and when we asked she was short and annoyed and said “we ran out of straws”….how are you supposed to drink a cold coffee drink without a straw? She was unapologetic and rude. Now, I have a teenage daughter and I understand they can be hormonal and temperamental and that the restaurant industry can be frustrating and busy with lots of demands….but I will use this experience to teach my teens that customer service is what keeps a business afloat and that a positive attitude and some manners make a difference to people who are out having fun while...

First time visiting here and informed the cashier that as well. Tried to order a cold press with no ice, Carmel flavor and a little room for cream and it was like it through the whole place upside down. The cashier was trying to figure out what I meant and another worker came over to help and was very rude towards me when I tried to make it easier for her to understand by saying “basically I’ll take black cold press with no ice, and I’ll add my own cream”. Then looking at the screen they asked my bf if he wanted cream in his cold pressure and they did cold foam which added another 1.50 to the coffee., then they were out of the flavor I wanted anyways, and the baristas had no idea how to make either of our drinks. Once we got the coffee I thought it was okay, slightly bitter for it being a cold press. Needless to say, the place is...

We stopped here on a road trip based on the high ratings. I don’t understand why it has a 4.6 rating because the only good thing about this place are the bakery items (made next door). We ordered two cappuccinos and had to watch a “trained” barista and trainee butcher them both. A cappuccino is a pretty standard drink order and we didnt make any changes/adjustments. It took more than 10 minutes for them to make two basic drinks and no other customers were there. What we received couldn’t even be considered cappuccino-theres was barely any espresso. We dined in and got 16 oz paper cups filled with over steamed milk/foam that had to be scooped out with spoons to find any coffee. Will not be back. Why would anybody want a new hire to make their coffee, especially when you can see and hear how bad its going to be when you...