Round Table Pizza — Restaurant in Hayward

I ordered a pizza a couple of weeks ago, and had my mother pick up the pizza because I was sick and unable to myself. I had paid with my Apple Pay balance and put my mother’s name down as the pick up person. Later on my mother called at the store stating that the young lady working there was refusing to give her an ALREADY MADE pizza because she did not have the form of payment for an ALREADY PAID order. My mother offered to show her ID to prove that she was the pick up person listed. However, the young lady said that her name being under the pizza did not matter. The pizza was paid for and sitting there already made, however my mother had to leave the store without the pizza. We are very dissatisfied and disappointed with how this young lady conducted herself. We have never experienced this at any Round Table establishment. Also, to make note thay this all means that of course I wouldn’t even been able to pick up the pizza I ordered myself considering that as we know, an apple pay balance does not have a card number.

I recently called the store for the manager to share my concerns, and received a lady whom I don’t even believe was the manager. I stated what happened to her and she said that the young lady at the store was in the right, and next time I just shouldn‘t use my Apple Pay balance. When I asked her about what they do for customer who pay through Ubereats, Grubhub, and/or Dooordash, and she stated that they don’t verify their form of payment because they are unable to. How does it make sense that in a time where many people use food delivery more often, that they pock and choose what type of customers to make an exception for? She was very rude and unhelpful. This lady provided no solution or accommodation for a unsatisfied customer. She did not show good customer service to a continuous customer. I have been to this specific store many times and have never had to verify my form of payment, and I have paid through the website every time. The workers here is very unprofessional and rude. You are better off going into another Round...

Truthfully, like any other person who never reviews, here I find myself reviewing. I ordered through DoorDash to have a pizza delivered. That never came. Maybe it was the fault of the driver or doordash or this location. I'm not sure. Then I reorder and pick up. When I get there they can't find my order. They have the same pizza being made and he asked me for my name then told me there was an order for the "same" pizza under a different name and address to be delivered so it clearly was not mine. TThe associate then says to me "King Authur with Extra Red Sauce". I said no and then they begun speaking in Spanish, then told me in English that the order number was mistaken and this was correct. Truthfully they never had a my pizza made and now some other person has no pizza delivery. When I got home the pizza did in fact have excessive red sauce which I'm no fan of. What's upsetting, is that they lied. They never offered to make my pizza. They should have apologized and offered to make my pizza and I would have gladly waited. Now I'm wondering if my delivery pizza was given to someone to just get them out of the door. This was a disappointing experience and I will not be eating at this...

I give 4 stars because my experience varies depending on the staffs I encountered on different day/time of the week.

The afternoon/evening staff (a lady) is attentive to order details. She actually phone the customer for clarification before preparing the order because she found something doesn't make sense. It's impressive & profesional.

Overall, the quality of the pizza is great! Their ingredients always tasted fresh. I just wish they would make larger pizza sizes available. Their current XL looks more like Medium to me where I'm used to in NY.

The place looks brand new & well kept clean appearance. Parking is a bit tricky on busy days Costco is across from it.

The price is on high end so make sure you look up some promo codes or local deals on their website to save cost!

I will definitely order...