Wendy's — Restaurant in Hazel Park

On July 28, 2023 I ordered from the Hazel Park Wendys on E 9 mile and John R. I ordered a Baconater combo with a sprite and large fries. Upon receiving my order yesterday evening via DoorDash my order was ice cold. The fries were stale and mixed with chicken nuggets. I drank my sprite and it tasted like Sparkling Water. It was bitter and had absolutely no flavor. It was not sprite. That’s not the end. When I opened my burger, it was not a burger but rather a fish patty. I reached out to management around 21:30pm lastnight and the lady initially stated that I could come get a remake of my order. Since this was through DoorDash, I contacted them for a provisional credit and redelivery. DoorDash reached out to Wendy’s and the same lady in management lied to DoorDash stating, THE RESTAURANT DOES NOT KEEP RECEIPTS OF RECENT ORDERS SO NO REDELIVERY IS POSSIBLE. Lady I just ordered an hour ago. How do you not have a copy of my order???? Management went on to say that I lied about not receiving the right order and the order was prepared correctly. What’s ironic is, when I spoke to management before DoorDash contacted them, she agreed to remake my order. First off Wendys is not my go to restaurant. I ate there because I had a taste for it. Second, I don’t need to lie about a restaurant order especially when the quality of your food is below average. No offense. I want my refund otherwise, I will see you in front of a judge. Yes for a $19.00 order. I have never seen anybody in management that is so careless and dishonest. After all isn’t this why Burger King has drowned. Poor management from the top down. Poor quality food and very poor...

We went to Wendy’s last night... right after work ourselves and picking up our 2 year old... we work In customer service and Were appalled by the way their employee treated us. We were the only ones in the drive thru. We asked for a meal for my husband and she said “what Drink” .. so I said a tropical berry lemonade and she said “out of lemonade” so I said Dr Pepper and she got mad and said “we don’t have that” I said a coke then please and we would like a large and she sighed and was like “really” ... I said “yes” and then she said “we don’t have large cups” so I said “ that’s okay we just want large fries” and you have thought I was asking for something that didn’t exist or was hard .... she was extremely rude ! There’s a lot more but I think you get it. After we got our food (and we had to pull up and wait) the fries were frozen cold along with everything else. We had to go home and re cook it all! She didn’t get some of the order that I clearly said.... the entire experience was awful and we spent almost $30 there. Also never gave us a receipt ! We usually tip ppl in the industry because we get it!!! It’s tough but there was absolutely no reason for her attitude. This was a Saturday night and she was working the second window. If Wendy’s is everything they say they are then they need to fix thIs situation and teach their employees some respect. Also... out of lemonade, out of chili, out of Dr Pepper, out of large cups, don’t want to make a large fry... really ? Or is it that they just don’t want to change the pop and lemonade... come on.....

I personally wanted to take the time to award this Wendy's location with the world biggest joke award. The probability of such incompetent employees, managers, and franchise owner to come together in one place is nothing short of a miracle. This isnt a review of a one time stop, this is over a series of years, being the closest place to my work I'm forced to eat here or starve... I've began the path of starvation and feel much better. These less than minimum wage workers create their own break times and completely shut down the entire store to prevent new orders from coming in during these times, you can see the mob of undesirables partying through the drive thru window everyday at 7PM, 10pm, 7 out of 10 times you will be refused service, however if the gods are feeling compassionate and you are able to successfully order, you will recieve the car behind yours order, the fries will be older than the employees working inside, and will hear funny jokes such as, sorry cash only, we are out of burgers, there are no chicken items, and for god sakes dont ask for a frosty... you know the answer. I'm surprised corporate doesn't terminate the franchise with its ungodly amount of complaints, and rapidly declining balance sheet due to loss of sales on part of the voluntary store shut downs. I cannot wait for the day a grease fire burns this horrific hell hole to the ground, and a competent buisness rises from its ashes. For the sake of your sanity... drive to the...