McDonald's — Restaurant in Hercules

I would actually give this location an easy 5-Stars for Atmosphere, since they've really spiffed up the place & it looks very nice. The decor is modern & neat. But I only dropped a Star, because the eating area was kind of freezing cold. And it wasn't just whenever someone opened one of the set of doors to enter. The food is yum-yum as typical of any Mickey Ds, but I dropped a Star for the fries being cold so quickly. (Honestly, ever since they changed the types of oils they cook the fries in to make them healthier, they've kinda sucked. If you don't eat them right when you get them, they no longer stay tasty once cold or reheated. Not like back in the day when they seemed to stay hot & tasty longer.) I know you can ask to wait for hot fries or probably exchange them if what you get is already cold, but sometimes I'm too passive of a customer & not good about standing up for better quality. Plus, I was already so hungry, I didn't want to have to wait for the next batch anyway so that's on me. I just wish fries were the last thing put in any orders to ensure they're always hot.

Anyway, these redesigned locations really look good, and remind me more now of the nice ones I'd seen in Canada years ago. I thought I'd miss the old school red & yellow plastic, but the redesigns are very...

Horrible I ordered a #2 with Chocolate milk. nothing on the display upon ordering told to go to the second window. When I get there I'm told the cost is $6.80 for my $5.00 meal. When I question them, I got the "Oh let me double check. He put my order in to the computer and said $6.02. I ask how much is the difference between with the drink and without the drink. He said the drink was $1.39. I asked what is the cost of the meal? $5.04 was his answer. Asked does the meal come with a drink. answer, "Oh yea it does but the Choc mild is an add on". Asked to talk to the manager, asked the manager, does the meal come with a drink, answer: yes Coffee only. Okay what if I want Choc Milk, answer: it's an additional $0.39 cents. I asked why is it that when I go to Oakland, I see the price on the screen upon ordering and the price is always consistent with what I see on the board and it is usually around $5.00 not $7.00. She said, "This is a different owner". I said the owner has just lost a customer.

Every time I go here the price is different and usually I'm not charge almost $7.00 and I don't usually get a receipt. Check your pricing, ask for a receipt because they could be...

Don’t go to Hercules McDonald’s they’re awful. Disappointing all around. Used to go here for the drive thru often. A few times my kids orders were given to us wrong and I had to spend extra time going back to get the correct one but I was met with a rude service instead of saying it’s their mistake and they don’t mind fixing their mistakes. Yesterday we chose to eat inside, but the lobby was closed between 2-6pm because of this locations aggressive dislike towards students from nearby schools. Nowhere on their business page or listed hours does it say they close during that time, had it been posted anywhere except their glass doors we would have chosen not to stop there. My 5 year old needed to use the restroom (and we were ordering for lunch) but they said lobby is closed. Their response “there are other restaurants with bathrooms”. How they operate under a franchise name and still suck money out of customers without letting them use the dining room or restrooms is beyond me. Why work for a business or operate a business under a brand name if you want to turn away people and treat them horribly. This location is extremely rude and...