Genki House Japanese Restaurant — Restaurant in Hercules

We ordered our food to go. We arrived before the pickup time and saw food sitting on a counter in to go boxes. We paid as soon as we arrived. Our food was given to us over 10 minutes later. It was the bags that were sitting on the counter when we arrived. Many parties arrived after us and were seated promptly. Orders were taken while our food was sitting on the counter getting cold. When we opened up the containers less than 5 minutes later, none of the hot dishes were hot. We did not enjoy...

They’ve given us frozen sashimi. They are never ready with a pickup order on time. But this time, they argued with me on the time. This time, the waitress questioned, “why are you so agitated when you’re like 40 years old. Hmmm, so if I was younger it’d be different? I’m done. Horrible customer service tonight. Not many sushi restaurants in this area, but I’d gladly drive the distance to not be insulted and...

Food is good but this place is cheap. We spend $80-120 at this place at least 3 times a month. I got take out today and forgot to check and there were two packets of soy sauce for 7 rolls. How cheap can you get?! I hate cheap, cost cutting. While waiting for our order I noticed signs at the bar that sauces cost .50 cents extra. We will be going to other places out...