Subway — Restaurant in Hercules

8/8/24 6pm- only lady working there has bad customer service. There's a picture advertising chicken salad on a sub or wrap..she said at that store only wraps no sub, I mention is advertised. I order and when it was time to pay, I told her I had a coupon, she said that store doesn't take paper coupon only online discount. I asked her how she said she didn't know. I looked online but it didn't give me option. So I told her I couldn't figure it out and that I would pass. She said next time ask first. I think they should put a sign on their door "no coupon accepted ". While there a costumer ask to use the bathroom to wah her hands before eating and she bluntly told her"no" another costumer asked if not to late to add vinegar&oil in his sandwich and she said too late as it was such an inconvenience. I would say 0 stars for her customer service & their own rules. No longer using that...

got scammed on my order as crazy as that sounds. I ordered a steak sandwich by itself. Total was 13.99 before tax. I tell the lady, a steak sandwich is 11.99. She says some lie about corporate making them charge it as a philly. The philly is $2 more because it comes with extra cheese. Which she didnt put on or tell me about even though i specifically asked why is it $2 more when I can clearly see its $11.99 on the menu? Yeah its only $2 but its the principle. Pretty pathetic to be scamming your customers for pocket change like that. Money must be tight...

ABSOLUTE WORST SUBWAY.

The lady constantly working there seems to try her hardest as the only employee but DO NOT order online or order anything that you need on time because they are always late and your sandwich will not be correct. I had an online pick up half an hour after I ordered it and when I arrived my order hadn’t even been started. Not just that I then had to wait for 3 more people to get their orders before she made mine. I have gave this place a chance 4 too many times. I will NEVER come back to...