Subway — Restaurant in Hialeah Gardens

THEY STOLE MONEY FROM ME!!!Just came from this location and noticed my receipt had a tip added to the total that I didn't agree with or authorized. I walked back inside and explained the discrepancy to which the employee insisted that I had manually added this, and may have not noticed it. That is not true.

I am fully aware that Subway checkout machines ask for a tip before one can swipe the card payment or hold the card close enough to charge it touch less. The lady told me the total is $15.83, but it didn't show any number on the card processing device. I held it close anyway and it beeped. Then, the lady pushed a couple of buttons on her register and the amount of $18.99 showed up. She commanded me to swipe the card, I held it close enough to read it and it beeped again.

This being Miami-Dade it isn't uncommon that employees speak spanish and only broken english. Thinking, this wasn't the amount she told me, I thought, perhaps she had misspoken. I took my receipt, checked it and see the $3.16 tip was added to the total without my consent.

I walked back inside and explained the situation and asked to get the amount of the tip back. I consider it stealing when taking someone's money without asking, without their consent. The lady and her coworker spoke to each other in Spanish, explaining to me that I must have accidentally pushed the tip button. But, that couldn't be the case. The original amount of $15.83 never showed up on the cars processing device screen, and I never touched the device. She added this tip on her register without my permission and therefore willfully stole money from me.

Frustrated with the fact that I wouldn't buy into their accusations that I accidentally added the tip myself they called a supervisor on the phone and only spoke to that person in Spanish so I wouldn't know what is being discussed.

Then, I was handed the phone. The lady on the other end of the line also insisted that I added the tip myself, that they cannot void or refund a tip. Never apologized, never offered anything to appease the customer they just stole money from and didn't care for me. I told her that her employee is stealing from people, that I am not satisfied and will never go back to Subway. This was our first time at this location, but definitely also our last, their loss.

Just a quick research on the internet one can easily find multiple such cases, that Subway employees add tips to customer orders without their permission or knowledge. This WILL NOT be tolerated. I am disputing this charge on my card, will report this incident to authorities and the Better Business Bureau. Treating your customers this poorly has...

If I could give a ZERO, I would! I ordered the steak and cheese wrap for $7.49, just substituted the steak for teriyaki chicken. We made the sandwich with everything the menu said, with exception on the steak. When she rang me up, she charged me extra for the guacamole. I asked why and she said because I substituted the steak for chicken. I pointed out that chicken is cheaper than steak and that the menu showed the wrap came with the guacamole. She shrugged her shoulders and didn’t care. I told her to take off the guacamole charge or I’ll cancel the wrap. Again, shrugged her shoulders and didn’t care. So I walked out saying bye and I’LL...

Horrible service this AM at 9:30. It took atleast 5 min before she came out from back room. Thought no one was there.Then girl was SO RUDE and throwing the ingredients into my sub. Didnt even eat my sub because of such bad vibe. I will never go to that subway again. She should be glad to have a job. There are many ppl w/o work right now. I even told her to have a good day twice and she didnt even reply. Customer Service is #1 for any establishment special when it comes to the food industry. Im very disappointed. Wont go back there-...