Burger King — Restaurant in Hialeah

First of all let me say that I have never had an issue with BK. today I had to wait for the 15 minutes for my food on the sidelines while they served 7 other cars as I waited parked for my food. After they were done with their rush they brought my food out. Which by the way was not what I ordered. But nonetheless I had my food. They apologized and refunded all my money. I guess they had new employees there. There is one employee that I believe is the only one who knows what his doing "Joel". Very nice young man. Always helpful and cheerful no matter how early I get there, he always has a smile on his face. Very nice to interact with him every time I go. I have several other BKs nearer but I like going there. I will continue to go there simply because this young man is very pleasant and always tries to get everyone out with their food quickly. BK should make him a MANAGER I have no doubt he will do great and keep the flow going. Keep up the...

If I could give 0 stars I would! First off they don’t pay attention! I had to tell them no cream and sugar 3 times and they still asked again. I understand accidents happen! But they handed my fiancé a coffee and it was open! After he spilled it on himself the staff couldn’t care less! They stood at the window and just watched l when I asked them for water so my fiancé could wash the hot coffee off they proceeded to tell me it was closed and it was our fault. I shouldn’t have yelled at them and for that I apologize but seeing my fiancé in pain freaked me out! They didn’t even apologize. Like I said accidents happen had they owned up to it and apologized things would have been different! Also had no syrup! Who eats pancakes with honey! Today’s experience...

As far as I can remember, I have never dealt with a manager who has been so disrespectful. I do not know his name but he is a Spanish late 30's to early 40 year old man with glasses that have a black frame. That day it was raining and I asked the manager if he would open the side door because there is no roof on the front entrance. After a few minutes of no response, I looked at him directly in the eyes and asked him if he had a response. He simply shrugged his shoulders and went about his business. After a few moments, he decided to tell me that he is not the owner of the building and only a manager. I have no idea how someone with such a disrespectful demeanor became a manager. I highly recommend everyone to not dine in this place during that...