First of all let me say that I have never had an issue with BK. today I had to wait for the 15 minutes for my food on the sidelines while they served 7 other cars as I waited parked for my food. After they were done with their rush they brought my food out. Which by the way was not what I ordered. But nonetheless I had my food. They apologized and refunded all my money. I guess they had new employees there. There is one employee that I believe is the only one who knows what his doing "Joel". Very nice young man. Always helpful and cheerful no matter how early I get there, he always has a smile on his face. Very nice to interact with him every time I go. I have several other BKs nearer but I like going there. I will continue to go there simply because this young man is very pleasant and always tries to get everyone out with their food quickly. BK should make him a MANAGER I have no doubt he will do great and keep the flow going. Keep up the...
Read moreIf I could give 0 stars I would! First off they don’t pay attention! I had to tell them no cream and sugar 3 times and they still asked again. I understand accidents happen! But they handed my fiancé a coffee and it was open! After he spilled it on himself the staff couldn’t care less! They stood at the window and just watched l when I asked them for water so my fiancé could wash the hot coffee off they proceeded to tell me it was closed and it was our fault. I shouldn’t have yelled at them and for that I apologize but seeing my fiancé in pain freaked me out! They didn’t even apologize. Like I said accidents happen had they owned up to it and apologized things would have been different! Also had no syrup! Who eats pancakes with honey! Today’s experience...
Read moreAs far as I can remember, I have never dealt with a manager who has been so disrespectful. I do not know his name but he is a Spanish late 30's to early 40 year old man with glasses that have a black frame. That day it was raining and I asked the manager if he would open the side door because there is no roof on the front entrance. After a few minutes of no response, I looked at him directly in the eyes and asked him if he had a response. He simply shrugged his shoulders and went about his business. After a few moments, he decided to tell me that he is not the owner of the building and only a manager. I have no idea how someone with such a disrespectful demeanor became a manager. I highly recommend everyone to not dine in this place during that...
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