Denny's — Restaurant in Highland Park

I'm a sailor on active-duty in the US Navy. I am regular at this Denny's, it is close to my residence and down the street from the base at which I’m stationed for the time being. I've been here many times over the past 6 months. For some background: My mother raised me in restaurants (that she managed) for most of my upbringing.

My girlfriend and I decided to get some (late) breakfast this morning around noon at this same Denny's. We sat ourselves after arriving, as the manager was visibly busy behind the register and I'm something of a regular, so I pointed and he acknowledged that's where we would be sat. Our waiter was a man who wore a name tag stating Julio, about 5'11, dark complexion. He asked what we were having to drink. Because we hadn't looked at the menu's yet and we both were just getting water having just sat down, we simply said water. We were given 1 lunch and 1 breakfast menu between the two of us, which wasn't a big deal, we just had to take turns looking at it. Some time later Julio came back and we ordered our food. For some reason Julio kept speaking over me when I tried to tell him what I would like to eat, and was speaking to me forcefully. I realized we didn't get any silverware or napkins with the food. When our food arrived I realized there was no butter on my pancakes and I hadn't been given any on the side, so I asked my girlfriend and she hadn't been given any either. The next time Julio passed by my girlfriend, she asked if she could have some more butter, to which he pointed at her toast and asked 'is there butter on the toast?', to which she said 'yes, but...' just prior to Julio standing back up, pivoting and simply walking to another table without answering her, not coming back with the butter she asked for. At this point, it became obvious to me that Julio has some sort of personal problem which is interfering with his job. I looked around for some syrup, only to find we were not given any of that either, and I myself stood up to find a manager. Having worked with many in the hospitality industry I understand the daily grind and resentment that comes from waiting tables, however the personal frustration being taken out on me as a customer was not appropriate. I sat back down after the manager was not to be found. Julio came back to the table some time later to ask if everything was fine. As both water glasses sat empty, I just looked at him in disbelief, and told him to go get his manager. He stated the manager was unavailable, and asked me if something was wrong. I looked at his name tag, and for reasons related to avoiding conflict in front of many other customers said no. When we stood up to leave I told him I was military in checkout, but there was no discount applied to my receipt. I kept a copy of it for this reason. We were given no condiments, silverware, napkins, water, butter, syrup or manager availability from the time we arrived to the time we left. I’d like to know if this is usually how Denny’s treats active-duty military personnel, for if that be the case, I have no interest in giving one my business ever again. If however this is not the status quo, perhaps someone at an administrative level can contact me via email to discuss a solution to a meal I should not have...

Arrived and there were 4tables, a cook seated us waitress Jackie arrived at table in 3minutes. Great speed initially. Jackie THE waitress was friendly and pleasant. Well when food arrived 1of our 2 MEALS were not correct. She says she thought she pUT it in right. She returned with the correction BACON instead of SAUSAGE. Bummer she brought me burned bacon. She had explained if the coffee was not good she would remake the pot, indication someone else had complained. It was gross. I asked for tabasco, she did not bring, I had to go ask for it. She says sorry, I forgot. Well this was her 3rd sorry during service. Then she was seen outside on her cell while she, "Thought I was enjoying, THE Wrong order, Nasty Coffee, and Burned bacon without the condiments I requested!" The best part of my meal was the Orange Juice!

I have not eaten Denny's in 10years, this location will surely guarantee, I do not return for another...

Definitely exceeded my expectations. I never quite know how to rate chain restaurants, as after all, they're part of a chain. But, as such, there are expectations (and averages) which arise from visiting a few of them. Today, I'm happy to have visited one of those chain restaurants which left me in awe, and I don't say that lightly. The waitress was GREAT, funny, and fast! (her name was Shu), and the food was delicious!! I like a good steak, and for the most part, I stay away from anything containing steak at chain restaurants because the cuts are cheap, but today I was delighted at the rib in my omelette! It was soft, juicy and meaty! Again, I'm happy that breakfast went well and it definitely set the tone for the...