Farmer Boys — Restaurant in Highland

Today, I came to the restaurant to have lunch. I normally order the bacon boy combo and a patty melt combo for my wife. Their food here is usually delicious, and I don't mind paying their high prices for their very good quality food. However, this time around my wife and I were waiting at the cash register to be served. Nobody was ahead of us, when suddenly a cashier walked right pass us and went to the cash register next to us and began to take her buddy's order ahead of ours. I could tell they were friends because she and this female customer, that came out of nowhere from behind us, were talking intimately with each other at the register as the cashier took her order ahead us. As this carried on, no other cashier step forward to take our order. After this cashier took her buddy's order, she did not take our order either. Finally my wife and I were forced to leave the restaurant because of no service from the wait staff. They all ignored us and left us standing at the register with no help. As a result of this maltreatment from the restaurant, we ended up eating somewhere else for lunch. Later on this same day, I returned back to the restaurant to make a complaint against this cashier. The cashier remembered me and at first she attempted to deny this incident had occurred (she later apologized to me for her rude behavior), however I was insistent that I needed to report this incident to a manager. At first the cashier did not want to call her manager. But upon being insistent I got to speak with a shift manager who said they apologized for their rude treatment of me and my wife but that they do not give out free food. I was not satisfied with this answer because it was clear to me that the shift manager was not going to do anything about my complaint. So I asked to speak with the head manager of the restaurant, so she could make this right. The head manager refused to speak with me about this incident . As it turned out, the head manager was worst in conduct then the cashier and shift manager combined. Instead of addressing my complaint, this head manager yelled at me from across the fryers and the griddle in the kitchen to leave because she was "too busy" to take care of my complaint. This head manager was on a power trip and I saw her yell at her staff to call the police to have me physically removed from the premises because she did not want to address my concerns. Now mind you, I am a regular customer at this establishment, longer than the head manager has been around. So I asked for corporate's phone number and they did not give me that number either and told me to go look it up on own on the internet.

There is an old saying the fish rots from the head down. And it is clearly the case here at this restaurant. If the head manager does not care about customer service at this restaurant then why would the workers care. Beware of their lack of service here it will ruin your food. And beware of this rotten head manager, she definitely...

I placed a $59.79 order through Door Dash at 8:22 pm on May 8, 2022. This isn't the first bad experience placing an order 30-45 minutes before closing, but this was the worst and one deserving of a one-star. Neither the large fountain drink nor chocolate shake was sent with my order. French fries and ranch dressing were also missing.This was the second time they had the Door Dash driver let us know they "ran out of ice cream". Running out of menu items happens from time to time and anytime this was the case I always receive a phone call letting me know and asking if I would like to substitute for another item. Instead, Farmer Boys sends the message to the driver with no opportunity to correct my bill or substitute for another item. Both the Classic Fried Chicken Sandwich and Farmer Burger were dried out and missing the bacon and smashed avocado I added. For $60 we ended up with a burger, chicken sandwich, and four zucchini. The driver called at 8:53 pm to let me know that he was still waiting on Farmer Boys to fill my order. This time, I called to complain and was told that I should have asked the driver for a refund. Running out of ice cream 30 minutes before closing is another way of saying they already cleaned the machine for the night. When I asked to speak to the shift manager she said she was the manager and " we're closed" then hung up on me. There was no answer when I called right back. Many business owners reply to both good and bad reviews. I read the reviews for this store before writing this and not one bad review was addressed. Today I will be calling the store manager and corporate office to find out why a "manager" who refuses to give her name and hangs up on customers is...

I love farmer boys but this particular location I had a bad experience! First off the girl who took my order who is also a manager got my complete order wrong and when I told her the order was wrong she didn't say I'm sorry or nothing she just snatched the food back and I felt like she was annoyed with me, then she kept going back and forth to the cooks in the back giggling and I could tell by the way she went straight back to the cook after she took my food that she was talking about me , looked like she rolled her eyes , she needed to take responsibility for getting the order wrong instead of blaming the customer! I felt like she run this store very unprofessional! Also I ordered extra eggs with my omelet and they gave me a regular omelet I know because I eat a farmer boys all the time! She just comes off very rude and fake !! I tried to talk to her and explain that i was a car hauler from the east coast trying to lighten up her mood but she continued to give me dirty looks and running back to the cooks whispering things so I couldn't hear , had me wondering what she was telling them to do to my food ,Worst farmer boys I have even been too.! So congratulations , the name of this manager I took a photo of off the receipt , she comes off as a not so good...