Dunkin' — Restaurant in Holden

Went to order a large ice tea, 1 milk, extra sugar, and went to continue placing our order...we said hold on one second and she said ok pull up, so we tell her we are not done ordering. So what do u want next (in a rude tone) we tel her the rest. Pull up (again rude). We get to the window...$15.49 she said to us same tone. Give us 2 coffees, so we let her know one was ice tea 1 milk, extra sugar. She said that’s not what u ordered (I don’t drink coffee so I know what was ordered), so she attempted to fix it. Gave us ice tea no milk no sugar, we ask for some sugar and milk, she gives us sugar and says here u go bye (in a very rude manner). I will never go back to that one again. If I could give a zero star I would. It isn’t the first time it’s happy this particular location, I’ve only gone to that one maybe 5 times, I will never go back. All the other ones I’ve gone to have no issue giving me ice tea with milk...

I am a loyal Dunkin customer that patronized this specific location at least 4-5 times a week, but today you lost a good customer. I ordered the $4 Bagel special (which I order frequently), and I was charged $5.93 instead of the normal $4.22!! When I asked why it was different from the special offered on the menu, I was told that "we charge extra for cream cheese"!!! and that is not what the special states (see attached). I tried to reason with your clerk, but she wouldn't budge!! I left without my bagels, and she charged me, which I have already reported to my bank!! Needless to say, YOU LOST A GREAT...

I have been there 3 times and every time I got there between 630 and 645.. I was told Everytime by someone I side the store that they were closed and couldn't make my 2 coffees, when I asked what time they close they told me 7 but that they have to be out of the store by 7 so they start cleaning up at 6:20pm.. if this is the case they need to change their hours to 6pm...