McDonald's — Restaurant in Hollister

Got a double cheeseburger and a medium fry but when I open up the fries there was a hair in them. Short straight hair and mine is long and curly. I was really really super nice about it I went up to the counter and I said hey look there's a hair in my fries I just want a new one. She just Fry's out of the bag and I asked her to take the bag too can you just throw it all away and she just turned around after I called her back to take the bag and she grabbed at my house they're in the trash whatever comes back with another French fry. She never wants to say thank you or I'm sorry or I apologize for what happened and I was never ever mean I was very nice in fact the person standing at the counter seemed like he was going to make stink about it and I said you know what I'm not worried about it cuz I worked in restaurants all my life and I know that s* happens. So I stopped that guy from making a stink I didn't make a stink and this girl couldn't say one single word to me. She did not say one single word. You know maybe she's not the right person for the front counter. And you know what maybe he's not the right person for a supervisor. Her name is Karen I asked someone what her name was she's wearing a white shirt brown hair glasses. I was nice and respectful you know what really sucks if I hadn't been a total you know what I could have gotten free food and stuff out of you guys but I couldn't even get one single word when I was polite?! Learn how to deal with business or do something...

Man why do you guys have to be this way? I always like to order through the mobile app because of its purpose, convenience.

I placed an order today and requested on the customization option extra pickles for my big mac, me thinking like maybe 6 pickles max, like they have many a time before today. They gave me, yes I counted them because I was in such disbelief, 30 pickles!! Like what is the need for that? I took out about 20ish of them nd kept the rest!

Why give the option to add or subtract or change a food option if you're going to retaliate and ruin something someone else paid for? Extremely unnecessary and very disappointing. I was sad to see my food when I opened the box.

Maybe this person thought they were being generous to a fellow pickle lover but man over 30 was too much my guy!

Update: 12/6/24. Last time visiting this location. I don't understand why they keep doing this everytime I ordered extra pickles on a big mac. Why do you offer the option if you're going to pull the crap you do? I again asked for extra pickles today and I got a big mac with absolutely no pickles. I don't get why. The hell is your guy's problem, i believe at this point it is absolutely on purpose. I was already home by the time I saw it. Don't go here. Make the drive to the one on the other side of town. This one really sucks man. I kept giving them a chance but I'm done. No...

*Edit. The lady manager you have work in the front at night is doing a really good job. I really like her, she is on the ball. Straight hair. Not the teenager girl the other one. She's funny as heck. Thank you for putting it together girl. People that work here are really nice and they're busting their butt but you're not giving them enough help to make it work. You are setting them up for failure by not hiring more people. Hire more full time hire some adults. Higher people with the sense of urgency. Higher people that have worked in kitchens. You have a ton of people waiting in the dining room.You have a ton of people waiting for doordash. The main focus is the drive through. And I understand that but I also hear the people in the dining room who are not coming back because of this Fiasco that your restaurant is becoming. I'm guessing the management thought that since you don't need so many people at the front desk you would cut hours?? You need more people NOW. I'm about to stop accepting doordash orders from mcdonald's. And that's how I make my money. Imagine how a customer who is spending their money is gonna make...