Marco's Pizza — Restaurant in Holly Springs

Been told I've had Marco's before, but I don't remember ever having it. Was suddenly craving a calzone last night, but having had a couple drinks and not wanting to pay so much extra for delivery - decided I would stop by after work today for one. Placed my order online, showed up, and began to wait. I sat for about 45 mins, long past the "promise time". I eventually went in and asked and it had been ready for some time and they mistakenly hadn't noticed the curbside delivery I had selected. I worked at Papa Johns, I understand what they're doing back there and with small print mistakes can be made. No worries, they made a mistake, I make mistakes, who doesn't? I'm very easy-going, I'm not gonna get mad at some kid who made a little mistake trying to make a living. I've been there. Though upon inspecting the ticket they get printed - it simply says "online order - pickup" and "curbside pickup" is in very small print below along with my car's description. I suggest to the Marco's Corporate office: for app and online pickups - have the ticket print as it currently does - but for curbside orders, simply change "pickup" or "delivery" to clearly state: "CURBSIDE" this eases the load of work on employees, making it easy and clear to understand and see, and benefits your customer by ensuring you provide your product as hot and fresh as possible with less room for inaccuracies. The small issue aside, after getting home and a quick air-fryer reheat, was one of the best calzones Ive had in memory, and I will definitely be back; just hoping to also assist in avoiding a bit of an...

We have ordered from Marco's once a week for the last 2 years. We have always had a positive experience up until last Saturday. When our order was delivered last Saturday when the delivery driver handed the boxes to my husband grease went everywhere, all down his brand new polo shirt. The delivery driver saw it but turned around and hurried to his vehicle. I called and talked to the manager, Steve, who told me to send him pictures. I did. He said it looked horrible and he would talk to the owners to see what they wanted to do and he would get back to me ASAP. That was Saturday. Monday evening I still didn't hear from Steve so I called back and spoke with another manager who had no idea what I was talking about. He said he was so sorry for the incident and would offer what we had ordered at no charge and talk to Steve and ask him to call me back. I received no call. Friday afternoon I call back and talk to Steve again and he tells me someone was supposed to be in touch with me all week, but he didn't follow up. He offered to have the shirt dry cleaned but he was laughing the whole time. It was really off putting and there was notnone single apology or sincere effort to make the situation right. With so many competitors, I am taking a break from this chain because as customers we should feel valued. Business I can see going down for...

My son went up there yesterday to checkup on the application that he submitted online. My son said the guy asked his name and phone number. We left and he got a text for an interview today and took him up there. The manager told him it was a mistake and they didn’t mean to text him. So I walked in there and asked for the number to corporate and he claimed he didn’t know what the number was. He proceeded to tell me that he gave my son the interview yesterday, when in fact he did not, but didn’t tell the 3 owners he claims they have. A very poor way to run a business. Not to mention, someone I know was in there and over heard them talking and saying oh she got mad because we didn’t give him the interview. No I got mad because you wasted our time and claimed you accidentally texted him. Maybe you should be more careful whose number you get off of the application. Be more considerate that YOU made...