Dunkin' — Restaurant in Homestead

Drive through a-holes

We drive by and ask for two coffees and one toasted bagel with cream cheese and tomatoes (yes, it is actually good). We're given our total, nothing else said and we move up to the window, we get our coffees and a bag with bagel and drive off.

Once on the road we see that there is no tomato, we turn around right away to get our order right and the girl at the window is clueless about our order -of course- and says that the don't have tomatoes. She calls whoever took the order to the window and then it gets ugly. Mind you, no one said anything about no tomatoes when we placed the order. Two girls (one of them took the order) come up to the window and repeat that they don't have tomatoes and we just ask them why no one said anything about it when we placed the order. If they had said something we would have just moved on and not turned around to get "our order right", right? Well no- at that point a guy working in the back walks by laughing at us and says "they have tomatoes at Dunkin Donuts in Japan" then everyone laughs like we are the joke here.

I am not a Dunkin Donuts fan to start with and I have always said that if you want customer service done right you go to Starbucks. I couldn't be more right. This man who jokes and laughs at the customers expense is called Abelino- and he along with everyone that laughed with him as jacka**es that deserve to work there, where customer service doesn't matter.

Bottom line: we ask for something, just say you don't have it so we don't have to turn around. Now that we turn around please apologize and we all move on. Customers questions are always valid and openly laughing at someone when they're paying for a product or service is just poor 1. Customer Service, 2. Bad Business 3. Bad Person

PS: the bagel was not toasted, it was microwaved so it was chewy within a...

The management at this store needs to do a much better job at staffing and resourcing. The employees are working hard and doing their best, but the store is consistently understaffed, which creates a poor experience for customers.

On multiple occasions, I’ve placed mobile orders for in-store pickup, only to arrive and find the doors locked because there weren’t enough employees to keep the lobby open. The drive-through lines are usually too long, and in those situations I’ve had no choice but to leave without my order, losing both money and time.

Because of these repeated issues, I had stopped going to this location. However, I recently gave it another chance, and unfortunately, the problems continued. Yesterday, after waiting through an extremely long drive-through line, I was told only at the ordering machine that the store was out of oat milk, forcing me to change my order. Then today, after waiting nearly 20 minutes with only one car ahead of me, I was told that there were no milk alternatives available at all—another frustrating waste of time.

The employees themselves have been kind and apologetic, and I want to emphasize that the fault is not theirs. This is a management issue—failure to provide enough staff, adequate resources, and clear communication protocols. Until these problems are addressed, customers will continue to have negative experiences and take their...

I came and they barely had anything, the person who was taking my order at the register seemed to be new so I was being patient. She went to get someone from the back because she was unsure if they had avocado toast, and the person she brought had a horrible attitude. She was telling me they didn’t have anything even after the first person who took my order said they could make me the coffee and just without the cold foam (because they were also out of that) and I was willing to take it like that. I think it was the Shift manager, I’m not even sure, but her tone and how she was treating me while telling me everything they didn’t have made me want to cancel my order entirely. After ordering the most basic thing, my boyfriend went in to ask for the manager’s name and he was met with further confrontation and disrespect, saying “why you want it for who”. After a back and forth she gave us her name. They asked me for my order five times (two croissants) even after I cancelled the coffees, which she also gave me attitude for - when she herself didn’t want to make them at all. I’ve never felt more disrespected, mind you, I was being super understanding that they were out of stock and was not complaining. Worst experience, never written a bad review before for any place but the employees here seemed to go out of their way to make...