Kaimuki's Boston Pizza — Restaurant in Honolulu

DO NOT RECCOMEND THIS PLACE AND DO NOT ORDER ON THEIR WEBSITE !

Back in the day, Boston Pizza was really good and fluffy. However, what really upset me was not just that the pizza was salty and oily, but also the customer service. First of all, my husband went online to place an order, and when he went to pick up the pizza, it was completely different from what he had ordered online. Somehow the website order was a Boston Pizza Special, but we picked our own ingredients. It was definitely not the Boston Special Pizza.

My husband decided to drive all the way back to Kaimuki to explain the situation, but all they offered was a discount instead of making a new pizza for us. First of all, the pizza isn't cheap, and on top of that, we had to take the extra order, which meant we ended up paying for a new one. ( total of $80 something dollars). We definitely will not be ordering from them again. There are other places that are better than Boston Pizza and cheaper too. There was definitely a glitch on their website, and they don't admit it

READ THIS response to BOSTON PIZZA* After seeing your business responses, you're telling me that I am "lassing out" on you-and said you wish that I am happy now? How unprofessional is that? That’s the reason why your company has negative reviews—customers complain about being treated rudely, etc. You also lied, claiming my husband admitted to being wrong.

First of all, I was on the phone with my husband, so I heard everything. He also claimed that you pressured him into admitting fault. Anyway, we have been long-time customers of yours. We had nothing bad to say until this incident happened. If you don’t care about your customers, then...

Pizza is not bad, tastes like pizza. Service was deplorable because of insecure defensive staff. 3 topping pizza is $28.60+tax so $30. Why did I get charged $37 because half of the pizza had Sundried tomatoes? Why did the tattooed armed guy act offended when I asked for a receipt? He literally said “Nobody forced you to order what you ordered!” Then tried to do a math problem to explain why he is legitimately ripping me off as if I made a difficult a-la-carte order off the menu? Why did the tomboy suddenly jump into the conversation to stick up for tattoo arms as he is confusing himself with bad math? Why do they give me a ripped up receipt after saying their cash register is closed and then ask for the ripped up receipt back? Worse than being over-charged was the defensive tacky goofy reaction of these 2 employees. They were both heated and trembling for no reason. All I know is I paid an extra $7 bcuz half the pizza had sun-dried tomatoes and had to deal with insecure egos squeezing customers for a few extra dollars....

Ordered though Uber as usual, I did a build your own pizza added my 2 toppings. Build your own comes with standard with red sauce. As there’s no options to pick a sauce. It came with no sauce! $50 pizza so I would like to have what I ordered. Pizza was delivered wrong which is fine but the problem occurred when I called to let them know they were incredibly rude. Said I could come get a new pizza and pay for it. Told me “too bad”. I’ve seriously never been treated like this from a restaurant. I mean a simple sorry let us remake your pizza. Instead lose a customer who’s been coming for 30 yrs. Worth it? And for that your my 1st bad review ever. Hopefully last. If you own a business in customer service try to make your customers...