Domino's Pizza — Restaurant in Hoover

single worst pizza place i have ever been to recently. if i could give it 0 stars i would.

today i called to order a handmade pan pizza with sausage and mushroom (relevant, believe it or not) and garlic knots. the pizza itself arrived a little late. i think the app said 6:15 (?), can't remember the exact time, but it didn't get here until 7 ish. anyway, that wasn't the problem (a problem, yes, but not the reason i'm writing this review). the problem came when right after actually biting the pizza, it took me only a couple of minutes to feel nauseous, and a couple of minutes after that, i threw up. a clear sign of food poisoning from this pizza, right?

well, the manager at this place either must hate his job or must really wanna get fired. idk, maybe both. i called the store and explained what had happened. the poor guy that picked up said he would go get his manager. the manager came over and asked what had happened. after i re explained it, he was like "well we all washed our hands and followed procedure yada yada yada", even though they clearly did not if i am calling in the first place. then he tried to push it as if i had some sort of sensitivity of sausage and mushrooms, despite the fact that's always what i get on my pizza and if i had any kind of sensitivity, i would've known by now. after asking the manager what he would do, he hung up.

0/100 customer service. will absolutely be going to corportate. DO...

Normally a great location, however I placed an order tonight about 45min before close and upon arrival I was told that they couldn’t make the pizza due to them closing within the hour (which I’ve never heard from this location before), but they still sent the notification that it was being prepared and charged my card. Instead of calling the number associated with the order they waited until I drove there to inform me. It’s a shame to see them follow suit of other restaurants and start closing earlier than scheduled. There were only two workers so I understand the urge to start closing early but it sucks when the customer has to pay the price for it. Especially when they had an easy opportunity to call me and tell me the truth; that they started closing earlier than regular and couldn’t accommodate my order. I use this Dominoes about 2-3 times a week. I’ll probably give them another shot later on but for now the Morgan Road Dominoes just a few miles farther is a good substitute. Plus bonus points for their drive thru window and helpful managers over there.

Edit: After further review, I realized this location actually closes at 1am, not 12. This means I actually placed my order an hour and thirty minutes before closing. This entire ordeal has me very confused as to what’s going on behind the scenes. Management should be more clear and transparent, especially with...

Overcooked pizza undercooked wings. I ordered it yesterday and I file report online but I haven't heard anything from anyone. Today I figured out which store delivered it and called the store and the person said that they were the general manager, they were very rude, they hung up on me several times, they refused to refund my money, said that I should've contacted them the same day the delivery was made, provided absolutely poor customer service. It was a female that answered the phone who said she was the general manager and she needs to be fired. The only thing the manager said was that she turn the oven down because thin crest pizza makes it seem like it’s burned because the sauce comes to the top. That’s malarkey. You can’t really tell him the photo, but the wings were barely brown they don’t even look done, and the pizza was overdone. It’s so sad when companies have people like that that are “” managers, who don’t know how to take care of a customer. I still don’t have a refund, so I guess they charged dispute is next. Since there’s no adults in charge at this location.

I wish I could assign a -3 stars.

Do not order from this location! Do not order from this location! Do not order from...