Hopatcong Diner — Restaurant in Hopatcong

Food is basic diner fare, but tasty & convenient, we always do take out, never eat-in. There is one waitress who has taken our order and it has come home consistently wrong. They try to remedy it by fixing it at the counter, and I'll wait another 10 - 15 mins to have the order complete. Or I'll call about the messed up order and they offer to fix it, and for me to come back to pick it up, but I decline. This last time, there were 2 things missing, so I called. I said, I'm not one to complain about wait staff or customer service, I've let it go several times before, but the order was wrong. AGAIN. She asked if we wanted to come back for the missing items, I said no - she says, well I don't know what you're asking. I said an apology first, and it's not that I need more food, it's the principle of getting the order correct and maybe there's a better process to taking and repeating back the order. She hung up on me. I called back, no one answers. So I went back there, and said uhm, you hung up on me and then didn't answer the phone. Again she responds - well I don't know what you want from me. I said this is the 4th or 5th time you've taken my order and it's wrong, at this point I'm heated, and she said well so do you want the missing items (fries, no thanks we don't need more fries). I said no, again it's the principal of your customer service. She then said - well you didn't order that, and I don't know what the problem is you weren't charged for it anyway. I said why would I lie about what I ordered, call back twice and show up here if I didn't order what I'm telling you I said. She then says - well I didn't hear that... Ok then, well there is the disconnect, and I get no apology and then treated like I'm the one in the wrong here? She puts her hands up and says I'm busy - I don't have time for this, and you're yelling at me in a public place. The joint is EMPTY, and I said I can speak however I choose, still not yelling, but definitely not happy! She said ok I'll call the cops. I said go ahead then, I'm not doing anything wrong. She at this point is backing away into the kitchen, calling I think Mario for some help, he doesn't even budge. She then throws up her hands again and says I don't know what you want, I said to stop walking away from me and have a conversation like an adult? She turned and ran to the back and just hid there until I left. I can guarantee her retort to this is some crazy lady coming in yelling at her. No, I tried to resolve this civilly twice over the phone and came all the way in to speak to you in person, but I got nothing but attitude as if I was a lunatic. It sucks because I am all about contributing to my local mom & pop shops. My whole point of trying to speak with her was to help improve future interactions with customers so they continue to do well. We have given this place so many chances when I've gotten my orders wrong, and the common denominator is only when this particular woman is taking the order. I can cook my own dinners, we frequent this place when it's a busy night in our family and want a little variety from Chinese food & Italian food. At this point, I'd go the extra 10 miles to give someone else my business. Oh and PS - I saw her use her fingers to help scoop...

Vegetarians - get ready 2 B happy! This is Ur oasis of whole-food, lakeside nutrition. (Well, no, you can't actually cruise up in your boat...) Their veggie wrap is packed full of all kinds of garden-fresh goodness, cooked, rolled 2 perfection and held firm in a cool, form-fitted sleeve. I asked them to put add'l greens (arugula?) & hot peppers if they had them, and they were happy to do what they could to customize my order. I believe they offer a choice of whole-wheat or tomato basil wrap. Instead of conventional fries I opted for sweets instead. Excellent - cripsy! The pies are SO DARN GOOD too, and I know pies, my mom was a PIE-MASTER, LOL!

I can't speak to their speed of service because I pre-ordered for take-away.

They know how to do vegetables @ Hoptacong Diner, and they're inviting, warm, sweet folks who greet you with a big hello and smiles! Prices are only a little high, but it's NJ lake food! You will think Ur eating FOR FREE when you look at veggie burgers and wraps @ some of the other diners in the same area - in$ane. Reasonably priced, good veggie food is hard to find around there so I...

Had dinner with my wife there earlier this week. We have had breakfast there occasionally which was okay. Service is hit miss even before Covid and current labor shortage. We stopped there because of the sign that said $9.99 specials,and we like to give locals our business. The special list in the menu had no $9.99 meals. Prices were on par with much nicer diners in the area and slightly more than causal dining places.

We were greeted by the chef/owner. When our waitress arrived, she was a bit rude and snarky, and when we asked about the 9.99 Specials she said the sign was old. We were one of two couples in the place eating, yet service was not great.

The food was okay. If you don't feel like going far, don't mind a bored waitress with a bit of an attitude, and like average food, then you will not be disappointed. I really wanted to like this place, but I'd rather drive a few minutes out of town and get...