Arby's — Restaurant in Hopkinsville

When I bite my burger it tasted funny so I took a photo of it, and I felt like someone was looking at me and I saw the girl who rang me up just staring at me and quickly looked away after I looked away. I looked at my husband’s wagyu burger and it looked well done, but when I took a bite out of my deluxe wagyu burger it was mostly pink. I asked the pink hair lady why my burger was pink and she told me that it’s suppose to be medium rare, and that my husband’s was also medium rare. I asked, “But why does my husband’s look more cooked than mine?” She never gave me an answer only that the burgers are medium rare. I showed her the two burgers to compare them, but she turned her back on me and didn’t seem interested because she was quietly chitter chattering to her coworker whispering and then she called someone on the phone and I heard her talking about me talking about the pink burger I got.She then said she will just give me a refund for the burger instead of cook me another one. I said ok, thank you, and the fry cook guy came out of nowhere and walked to the register and gave me a refund because I think the pink hair girl got annoyed at me. I would have given them a zero but my husband said 2 stars is polite. I just wish customer service in America is the same as it...

They have Flour Beetles infesting their food.

Now, mistakes happen and all I intended was to have my sandwich replaced. The employee immediately threw my sandwich in the trash and claimed it was seasoning or something from their onion buns. I was flat out called a liar, it took them several tries to finally get me the sandwich I ordered and when they did I was told to inspect it for insects... Really? Do you not have enough confidence in your staff to not put insects in your customer's food? YOU, check my food for insects if you have that little confidence. Staff was rude, and it was right in front of the shift manager who couldn't have been more apathetic.

Now, I understand how you could over look a flour beetle. I've worked in the service industry and I know what flour beetles look like. They are almost the same size as a sesame seed and on a bun you'd probably mistake one for a burnt seed from the bun toaster. You know what the give away between a burnt sesame seed and a flour beetle is? Flour beetles have legs, sesame...

Very disappointing dinning experience. Tons of workers and zero customers but took a while for someone to take our order. My smokehouse brisket sammich was over loaded excessively with meat and bbq sauce and missing the crisp onions. My curly fries were barely warm, when I went to the counter there was no one to be seen but definitely heard. When someone finally came up I asked for fresh fries explained that mine were barely warm and got a very irritated look and attitude like I was inconvenience to this worker. The dining room definitely could use attention and shoes shouldn't be sticking to the floors. Overall I get it's fast food but show some decency for...