Subway — Restaurant in Horseshoe Bay

The worst customer service I have ever experienced! There was two employees that was working there the day I was there. There was a employee named T.J according to his name tag. I got to the counter and was never greeted at all. After standing there with no other customers around, I had to ask him if it was my turn. T.J was apparently very mad at a couple of customers that were eating in the lobby because he kept staring at them and mumbling something that I could not quite make out. I asked him for the new chicken club ranch sandwich and he said that only comes as a wrap. I responded by saying the sign on the wall show a picture of a sandwich. He kept arguing with me saying that it was only a wrap item. I asked him several times to just turn around and look at the picture on the sign. He finally looked at it and said “Oh well, ok then”. I asked to have it on Jalapeño bread and he said they don’t have that so I asked for flat bread. He made me a steak club sandwich instead of the chicken club sandwich. I didn’t want to say anything about it because he was so mad about something and he kept mumbling curse words and had a look like he wanted to fight someone. The steak club was good anyways. I was checking out and saw the two people who he kept looking at was leaving and he mumbled yea get the F out of here. He never looked me in the face one time. I said thank you and he responded with nothing back. I honestly thought he was trying to get a fight started. I have no idea why he was so mad at that old couple that was there. The whole ordering process was a miserable experience. I know that it is hard to find anyone that will show up to work out here but T.J is a person you can’t afford to keep. I am sure I am not the only person that has complained about him. I was also told that the debit/credit machine didn’t work so it had to be cash. I saw a lot of loose cash laying next to the register so I assume the order before me was not rung up so they could keep the cash. I can’t say that for sure but it sure looked pretty obvious that what...

The food is great and always fresh. A great place for a quick take out and bite inside. You can choose the meat selection on the menu and you can go ham with all the vegetables, and the toasting. Drinks are fresh and pretty tasty. The staff are polite and friendly, but sometimes can mess up with your order. The atmosphere of the place is somewhat good; the ground is always clean and they take some time to clean tables after people eat at them, but the ceiling appliances are dirty, such as the vents. The exterior and sign looks broken down and are filthy, just breaking up the ambience. There are some good sides of the atmosphere, such as the delicious smell of freshly cooked sandwiches which makes you unable to contain yourself from starving. I do recommend this location if you are nearby and I've never had a problem with them. Although the exterior and a small part of the interior is filthy, but is refined with the fresh smell of...

FYI they don’t close at 9pm, they close early even when people are still dining inside. The guy that was closing on 6/1/22 has made me sandwiches there before…. I wouldn’t say he’s a sandwich artist, more of a slap together a sandwich as sloppy as he can kinda guy. When I asked if they were closed @8:49pm on a Wednesday (as he was finishing up another customers sandwich and others were dining inside) he said “Yep we’re closed”, I was actually relieved because I honestly never want a sandwich he has made ever again. Even the customer that just got her sandwich said “wait it’s not 9:00pm yet?!” Just pretty disappointed in some of staff there. Primarily the guy that has “served” me the last few times. There are other people that work here and are fantastic! I have nothing but great things to say about the others. Please do a better job or quit so We can go back to enjoying the...