Burger King — Restaurant in Houston

I wish I could give 0 stars! Today a young man who claimed to be a manager severely over charged me by charging me for multiple of items I ordered. I ordered ONE of each of the burgers and not meals, 2 kids meals, 2 small fries. We confirmed the order verbally at least 3 times. He never not once fixed it, even after we confirmed again while he was bagging my order and looking at the receipt taped to the bag! He said the receipt machine at the counter was working so I was clueless until he gave me the bags and I seen the incorrect order taped to the bag. When I alerted him, he tried to argue and I requested a refund so he gave me cash although I paid with card. I left briefly to go next door and came back to be able to speak with a higher up and he refused to give me any info on filing a complaint because I genuinely felt in my heart that he tried to scam me. Not only me but the customers that ordered behind me because they also were surprised by the bill amount and confused just like me! I looked at my account and he canceled the order on my card as well so instead of $46 I have $92! He’s a thief and does not deserve to be trusted with peoples money or the...

An absolutely phenomenal experience at this Burger King location. Jose, the manager, was incredibly kind and attentive, making sure everything was just perfect. Bianca, the cashier, was so sweet and welcoming, and Darlyn, who cooked my two Whopper Juniors, deserves a huge shoutout ♥️💯— they were cooked to absolute perfection.

What stood out even more was the comfort and warmth this team provided during a really difficult moment for me. While I was there, I received the heartbreaking news that my friend’s mother had passed away, and it hit especially hard as I’m already navigating my own mother’s serious medical condition. Despite my personal struggles, their kindness and professionalism brought me a sense of comfort and normalcy when I needed it most.

The food was 10/10, and the service was just as exceptional. Thank you to Jose, Bianca, and Darlyn for going above and beyond. You all truly made an impact on me, and I’ll never forget it.

God bless you...

i went to this location tonight to order a #1 large meal with a sweet tea. That was a BIG MISTAKE! all that time i waited in line and by the window to get my food; you would think my food was being cooked fresh, but NO it was cold. i told them No onions and cheese instead i got onions. my fries was cold and stale. my sweet tea was watered down; nothing was sweet about it. my burger was dry as hell, bun hard as hell. My whole Burger King Experience was just ruined, i was actually looking towards my meal. i just threw away my the whole meal after arriving home 8 minutes later. i had already drove home and i was not going to head back over there at 1030p at night. oh lets not forget, i didn't even get my receipt at all. I would not recommend anyone to come to this location if they want a decent meal after dark. i can't speak for morning or evening, but after dealing with the service i've gotten. i will not return to...