Popeyes Louisiana Kitchen — Restaurant in Houston

I came thru drive thru ordered 6 piece wings I pulled to window gave card to pay I got my card and food quickly I drove out the driveway started eating while riding my food was warm not fresh like I normally get them fresh and crispy hot I turned around took them back store manager was upset because I wanted them fresh.

So I waited while others came to complain excessive amount of time the cashier stated your still here I told her yes so she turned around and asked abt the order she started chit chatting to her saying she just have to wait

I told her I don't mind as long as there fresh

She gave me my order with 5 wings noticed when I got to the car so I walked back in the manager stated I give what you bring back

I bit one of the wings so she said that's how we do it brought the box back in with all the food and the wing I bit

She said that's the way yall do business I ask for napkins cashier gave me 2 napkins she told cashier she don't have the supplies to give away I told her I'm eating wings while delivering Popeyes to other Uber orders

I need something to wipe my hands she said she was short on supplies

I saw her take chicken out of the fryer and lay on the counter she saw me watching in shame THE MANAGER for someone else and you had a worker when my son came in yesterday worker mop the floor am never washed his hands unsanitary he told me never to come back but I did

I really want a refund and you don't have to worry about me coming to this Popeyes anymore I come here several times a day I asked for her name she told me to put whatever name in my report that I wanted to

Unprofessional I ran a whole restaurant if someone complain I give them a whole order for free or I recook their food all I ask for is to get what I came for

This is foul I took 2 bites of that wing so she give me and I'm still here at the store because of how she was to me and I was kind the cashiers are to sweet that's why I took 2 bites cause I really didn't want to bring food back but I deliver food all day I got hungry

There is no date on none of the reciepts I went to Popeyes yesterday and was trying to put in the rewards code and there is no date can send you a photo of that one also

I'm upset because i been hear twice today I'm reporting situation and my 5 wings are cold but I didn't want to get mad I just went back to my car to do this I'm still hungry and I'm missing...

Besides a single helpful employee who’s name I failed to get, both OLGA, who I assume is a manager based on the different color polo and her staff, were unhelpful, rude, and made a point to ignore me, even when the one helpful young employee pointed out I needed assistance. The issue? The employees lack of training and communication with me, the customer. When I tried to speak to someone inside regarding my 30 minute wait for some drive thru CHICKEN, a single employee bothered to acknowledge me even after vocally making them aware of my presence. I had to yell and bang on the counter since OLGA chose to ignore me. Once I finally got her attention, not a single apology or even a hint of empathy on OLGA’s end. She asked if I was told about the wings - I still don’t know what she was referring to- maybe that id have to wait for the chicken to be slaughtered first? I responded no, she literally scoffed, and turned around and that was the end of her interaction with me, which then caused me to further lose my patience. ONE single employee that acknowledged me also gave me fresh food , even after I waited 30 min for my order, shoutout to him...

I am writing to express my disappointment regarding my recent experience at your establishment. I ordered a 10-piece family meal and specifically requested fresh chicken. Unfortunately, what I received was not fresh, and to make matters worse, there were only 9 pieces in the box. I attempted to call the location to resolve the issue, but no one answered the phone — a major red flag. Additionally, I observed behavior from the manager that was completely unprofessional; he scratched his backside and then continued working at the register without sanitizing his hands. This is unacceptable and raises serious concerns about hygiene and customer care.

I am requesting that this issue be addressed, and that proper training and hygiene standards be enforced at this location. I would also appreciate compensation for the missing item and the poor service.

Thank you for your attention to...