Chipotle Mexican Grill — Restaurant in Houston

⭐ 1-Star Review I’ve been a loyal customer at this Chipotle for a long time—sometimes coming here twice a day for lunch and dinner. I also regularly pick up food for friends and coworkers who know I frequent this location. But I have to say, the way this store operates lately has been incredibly disappointing.

First, the customer service is rushed and inconsistent. Even when the line is short or there’s no one behind me, the staff acts like they’re in a hurry to get me out of the way. There’s no room to ask questions, double-check your order, or even remember to add a side. If they suddenly get a small rush, the energy turns chaotic, and they make you feel like you’re holding them up—even though you’re the paying customer.

What’s worse is the inconsistency in portion sizes. One day I get a decent serving, the next day I feel like I was handed half a bowl. It’s frustrating because there’s no standard. When I try to respectfully ask for something to be fixed or adjusted, I’ve been met with defensive or dismissive attitudes. One manager even said something like, “Well, I don’t charge you every day for that,” which felt completely out of line. I’m a paying customer—I’m not asking for a favor. I’m spending my money here consistently and deserve to be treated with respect.

Another big issue is how they treat you when ordering something simple, like from the kids’ menu. You’d think I asked for a five-course meal based on their reactions. It’s uncomfortable and unprofessional. Everyone deserves the same level of care, regardless of what they’re ordering.

This location seems more focused on limiting food and micromanaging portions than on making the customer experience pleasant. And that’s what really ruins it. It’s the kind of place that makes you think twice about coming back, even if it’s convenient.

I understand fast food gets busy. I’m not expecting five-star service. But basic consistency, professionalism, and respect shouldn’t be too much to ask—especially from a place I support regularly with my...

Iv been to chipotle off 288 three times now & I always leave with a bad experience with the staff. A few days after they opened I came in at 10:43 thinking they opened at 10:30 & a woman loudly yelled that they were not open yet. I waited outside for 15 min thinking they opened at 11 but when I went inside there was a line of people. My second experience it felt like the girl looked at me then started carefully measuring out half a spoonful of meat. Made me feel like a criminal lol. This last time was an order with my mobile order. It was my first time trying mobile & no one called out my name nor did the all update to even say my food was being made. After I finally checked with the cashier she went over to the drive through (double checked & did in fact select mobile, NOT drive through), grabbed my order, and seemed to not care my order had been sitting there. I know in the scheme of life these are small things which I try not to sweat but sometimes you have to let it out. The food has been good, the inside was clean enough, it’s just the staff makes me feel like they don’t care. If you read this far, I hope you have a...

HAIR ON FOOD*

I was craving some chipotle and noticed this place was new and closer to my home so i decided to come not know that it would be bad. this is what happed i came in the lady greeted me nicely, i asked for a bowl and two burritos the lady that greeted me then put what i asked all good it all change the moment she passed it to the other lady this lady did the bowl right but when it came down to the burritos it was horrible, i noticed a piece of her hair fell on the tortilla and she did too but instead of throwing it away and making a new one she tried hiding it thinking i didnt notice, i didnt say anything then since im not gonna make a huge scene about plus im not a huge germs person but i imagine she did this to me she could’ve done it to others, she also couldn’t wrap the burritos right she made a huge mess with both burritos and was taking very long i understand she could’ve been new and rolling burritos isnt as easy but she could’ve called an experienced worker long story short they need hair nets and definitely need chipotle to do something about it couldn’t get any names since they have...