Jack in the Box — Restaurant in Houston

I am writing to formally express my dissatisfaction regarding an extremely unprofessional and distressing experience I had during my recent visit to your Jack in the Box location. This is the second time I have encountered serious issues at this particular store, and I feel compelled to escalate this matter for prompt attention.

During my latest visit, I was met with what I perceive to be not only poor customer service, but also retaliatory and discriminatory behavior from a staff member who remembered me from a previous complaint. From the outset, she repeatedly stated she could not hear my order at the intercom, requiring me to repeat myself multiple times, to the point of having to yell to be heard. When I approached the drive-thru window, I was left waiting for approximately 10 minutes while she and another team member stood by, laughing and making me feel extremely uncomfortable and disrespected.

When she finally opened the window, I inquired—by pointing—why her colleague was staring at me and laughing. She responded by refusing to take my order, telling me I could stay there while the line built up, and then slammed the window shut.

This entire incident left me feeling racially profiled, undervalued, and unwelcome. Considering this individual holds a management position, I am deeply concerned that such conduct is tolerated at your establishment. I believe this situation warrants serious attention, and I plan to file formal complaints with all relevant oversight bodies. For transparency, please be aware that I have video evidence of the interaction, should it be required.

My experience has greatly shaken my trust in your brand, and I sincerely hope you will address this incident promptly and appropriately. My intention is not only to seek resolution for myself, but also to ensure that no other customer is subjected to the same mistreatment in the future.

Thank you for your attention to this matter. I look forward to your timely response and to learning about the actions your organization will take to address...

Date 4/25/2025 Time 13:15 Check #4047 The counter cashier needs a freaking attitude adjustment. She literally acts like you're BOTHERING her while placing the order. I got a small cup with my order. The give me a cup that is leaking. Asked for a different, nonleaking cup and another staff member gives me a second small cup yo which she places my original cup into the new cup. Cool with me- double protection, right?! WRONG! I get my order and head to the car. I sit the cup in my seat to move things around and now THAT cup is leaking too- pouring Coke all over my NEW car seat. Now I'm upset. I go inside to ask for another cup. What does the original counter cashier do? She places my two leaking cups into yet a third cup. These cups are obviously defective because they kept checking the bottoms before putting my cup into them. When I told her no, I don't want another leaky cup and to give me different cup, she treated me like I WAS THE PROBLEM. That's crazy work. Also, you can't do the recipes QR survey because there's a huge line through the receipt so that's why there's a...

Worst service ever. I live in the apartments 2 blocks away. I called before walking down there , asked if the lobby was open for pick up. The lady on The ph informed me it wasn't. Said I could come thru drive thru. I walk down there, and was informed they couldn't take my order cause I walked up. Then to add insult to injury, acted as if the ph. never rang. During this crisis, I thought jack in the box would have better customer relations. I guess not. This is why I've lived in this area 4 + yrs & have only visited this location 3. Times. Customer service is horrible & staff is unprofessional. Jack in the box needs to reevaluate this location and make changes immediately. Guess that what happens when dealing with lazy workers, who are only considered with getting a check and what each other is doing outside of work. Wouldn't recommend this to my...