Nara Thai — Restaurant in Houston

Edited*

We have come here a few times now so it's time to share my experience.

(Initial Review) The food is some of the best Thai in town which says a lot because we have some great Thai here! They are 100% amazing for taking seriously whether or not you want food spicy or not. I ask for zero spice (my tongue literally burns if too spicy) and that is exactly what they give me! My boyfriend wants his incredibly spicy, so they give him spicy. We really appreciate that they take the time to give us the spices we ask for because it makes the experience better. Service is top notch, they really do a wonderful job. It is byob so we bring a bottle of wine to enjoy. They're wonderful and so convenient to get to. We are already regulars here.

(Review over time)

So in the beginning Nara was amazing but over time it has gone downhill. We really want them to stick around too because they're so close so I hope they take this to heart. Last couple times we went, the food my boyfriend has came out cold and mine came out extremely salty! The wine is also way over priced compared to what you van go buy at the grocery store. We miss...

Review is mainly on the food. The staff was super cool and the place is nice. Ordered takeout with three dish I feel are standard fare to any thai place. The fried rice was either made with fresh rice or they cooked it with too much water. Using freshly steamed rice for fried rice gives it a mushy consistency I’m not a fan of. Think sauce over steamed rice as opposed to fried rice.The pad thai was eh because the sauce to noodle ratio was off which made it dry. Tasted more dry noodle-y instead of a wok fried noodle with the tamarind flavor. It also didn’t come with limes and that seems like a critical ingredient for me. Chicken used was white meat and was on the dry side for the rice and noodle. The beef pad kee mao was okay. The flavors were there albeit may be on the sweet side. My only complaint is the noodle to meat and veggies ratio was low. Cool place, the kitchen needs some work....

Shady business practices. They constantly send out offers and rewards via email and your online account, but when you are ready to redeem the earnings, no one ever knows how to do it. They also have horrible customer service and a high turnover with staff. Every time an employee is rude to customers or confused about how to put your order in correctly, the excuse is “he’s/she’s new.” This food is mediocre and not worth the stress you go through to understand their lies about your coupons to get a decent meal. Think twice before ordering here if you are hungry or a loyal customer. The mango sticky rice is also a joke right now. They are using small amounts of canned mango on the sticky rice but lying and saying that it is fresh mango. This is poor management and poor business practices. Nua Thai downtown is a high quality and CONSISTENT...