Perspire Sauna Studio — Local services in Houston

I recently booked a session at your establishment through ClassPass and initially had a positive experience with your receptionist, who was extremely helpful. I had called to inquire about changing my session to a different day, and she kindly assured me that I didn’t need to cancel it through ClassPass, as she could handle the change directly in your system.

A few days before my rescheduled session, I called again to request another change due to an unforeseen conflict. This time, I spoke with Chris, the owner, who was incredibly rude and dismissive. She informed me that I couldn’t modify the session because it was booked through ClassPass, which contradicts what your receptionist had previously assured me. I explained this to Chris, only to be told that the receptionist “probably didn’t know it was through ClassPass,” which is blatantly false as I specifically mentioned this at the time.

Chris reluctantly agreed to change my session this time but stated that in the future, I would need to make changes via ClassPass, which I was perfectly fine with. I also suggested that the policy be communicated clearly to your entire staff to prevent such confusion.

On the day of my rescheduled session, I arrived only to find that my booking was nowhere to be found. Shockingly, the same person I had spoken to—Chris—denied ever having a conversation with me and claimed she didn’t know what I was talking about. She also informed me that there were no available times for the day, despite the fact that credits had already been deducted from my ClassPass account for this session. When I asked for a refund of my credits, she refused and directed me back to ClassPass.

This is an unacceptable level of customer service, especially from an owner. As a business owner, Chris should have the capability to resolve issues like this, particularly when the fault lies with her and her staff’s miscommunication. Furthermore, it is clear that the team is not trained to handle customer issues in a consistent or professional manner.

I ended up going to SUDOR down the street, which not only offers a much nicer venue but has a far more welcoming staff and better amenities, including a cold plunge. I will not be returning to your establishment and will advise others not to as well, as it’s clear that you do not value your customers’ time...

Perspire Sauna in Houston has truly become one of my favorite parts of the week. The owner and her family are absolutely wonderful, warm, attentive, and full of the best energy every single morning. They take time to make sure I’m completely comfortable, and they genuinely notice and listen. It’s rare to feel that seen and cared for even in a wellness space.

The atmosphere is always spotless, calm, and welcoming. Parking is easy, the location is convenient, and the experience is seamless from start to finish. They handle everything, from fresh towels to making sure the temperature is perfect.

Since coming two to three times a week, I’ve lost over 50 pounds, not because I was trying to, but because my body finally released inflammation. I used to push myself with intense workouts, but I’ve learned how important recovery and balance are. With light walking, Pilates, strength training, and some new supplements the owner and I talked about, I feel better than I have in years. My body looks and feels less inflamed, and even my mind feels clearer and calmer.

This has become part of my longevity routine for life. While I’m not focused on weight loss, the overall sense of health, grounding, and wellbeing I get from Perspire is unmatched. They often run specials, making it super affordable, and I say that as someone who even has a sauna at home that I rarely use because the energy here is just different.

If you want a place that not only supports your health but genuinely lifts your...

There are many really great sauna Studios in Houston, but I definitely would not recommend this one to anyone. I called in advance because I was stuck in traffic behind the train to let them know I was running late, and tried calling again with no answer as I was stuck. They let me know I would be able to have a half session instead of my full which I was fine with. Every sauna studio I’ve been to in the past have a timer set for you in the sauna itself so you know when time is over. This was not set, and I didn’t have my phone with me in the sauna itself to prevent it overheating, so I was waiting for a knock at the door (other studios knock in addition to the timer). Once I got one I came out of the room, the woman at the front desk was very dry with me, and let me know that it was my responsibility to set the timer, which she never said in the first place, and made me a little uncomfortable from the second I got there. Most studios ask that you do not touch any settings to prevent messing up the sauna for future users, which is why I didn’t touch anything, including the pre-set temp. If it’s an expectation for the customer to set the in-sauna timer, that should have been communicated. I apologized, and let her know that I wasn’t aware and felt a little awkward.

There are plenty of other amazing sauna studios that provide friendly customer service, Sudor is amazing, Motiv in West U, and Treadwell. I’d recommend those as...