Popeyes Louisiana Kitchen — Restaurant in Houston

Manager Arley greeted us when we arrived at the location. We live in the Dallas area and we were in Houston we stopped by this location and picked up a 12-piece mild box. We're almost to the airport before we went to start eating the chicken and realized it was spicy.. We attempted to call the location several times only to find out later that the phone did not even work. We contacted corporate and corporate told us that next time we were in the location to swing by with our receipt and get the new replaced. That was our goal. We explained the situation to Arley and she was so focused on it being 20-something days ago that she couldn't see the point that we are customers and we bought something that we didn't receive.. We still had a receipt she told us to give her as she was going to contact the main manager Frank. After explaining the situation to Frank and explaining that just the the review here could cause tens hundreds of people's not to come to this location and how that doesn't make good business sense. We are legitimate customers with the receipt that had a legitimate problem , and the location does not have a phone that works. How was I supposed to get the order re place? How was I supposed to complain about the order? Anyway I would not recommend this. When you walk in there it looks like you're being served.. finally after speaking with corporate and then issuing a coupon code I went to redeem it restaurant it is irreversible. So course even though the offer to redeem and restaurant is available we were not allowed to she said the code did not work so then we had to cancel the code. And start all over...

I spent a great deal of time in Louisiana and this establishment was started by Mr. Copeland who unfortunately passed away a few years back and I can say with little to no hesitation if he was still alive and saw thia place one of 2 things would happen, he would either laugh or he would cry, more than likely the latter of the two and here's why. When i was there a week or so ago it was about 30 mins to close and my friend that was with me makes his order(I believe it was chicken) and we were told that they were out and it was so close to closing they weren't going to be making any more tonight so he settled for something else. Then his when ordering his sides the same dilemma befell us so our choices were very limited. Ok here's the deal guys, the sides are pre-made all that they have to do is heat them up. The chicken is i believe dropped in the fryer for what cant be more than a couple mins. If thats what the customer wants then make it!!!!! If you have extra thats just fine theres PLENTY of people that loiter around there that look like they haven't ate since Kennedy was assassinated give um some chicken and mashed potatoes i know it would be...

I've gotten sick here a few times, at times it seems the staff is more interested in talking amongst themselves and drive-thru then people who come and through the dining area sometimes they stand there and look at you and it takes them a while to do your order or they just completely disregard you until one of them has to come and take your order. I would only come here if you really want something to eat if you can avoid it keep driving the chicken does not seem fresh it seems as if it's old and been re-cooked the side items are under the heat too long and they become old encrusted there's a lot of downs than UP's and the funny thing is I used to work at a Popeye's and for me to complain about a Popeyes is really bad. Here's a tip for anyone that actually read this far if the chicken is not a certain golden color it's old if it's a dark gold almost brown it's old, you do have a right to ask the staff how long ago was the grease changed and how long ago was the chicken prepared along with the side items and you can also request fresh chicken be made while you wait but that takes almost 20 mins to...