Savannah Cafe & Bakery — Restaurant in Houston

Very unpleasant experience. The restroom was on par with a bad gas station. My French dip panini came with a container of au jus that wasn't big enough to dip in, as well had about a table spoon or two of au jus. When I asked for more au jus a supervisor of some sort acted very put out and was symbolizing a small amount to the worker that got more for me. Upon biting into the sandwich I found out that the roast beef was so dried out and overcooked that it tasted somewhat close to what I imagine shoe leather would taste like. Being prior service member and able to eat very bad food the sandwich was still so bad that I was unable to power through it. When I requested to get something else instead seeing as I was unable to choke the French dip sandwich down the worker gave off the impression at first that this was a hassle and they wouldn't be able to accommodate this request. Ended up getting the Cheese panini which was mediocre at best. While eating was being dive bombed by fruit flies the whole time, this may have been in part due to the lemons that were left out for the tea and water being uncovered and almost looking close to a state of being moldy. Even amidst all this still almost got a cookie as dessert but was unable to find any workers around to assist in getting any from the case and ringing me up, they had been off the floor and out of line of site for half of my sandwich and about three minutes of waiting around the display case. While not as unpleasant as my food my companions sandwich was not that great, it was able to be choked down at least though. Please save your time and money for a place that may be better, which would be any fast food restaurant around, there is a Sonic about...

When I came in the store on 6/25/25, there was nobody available at the counter to help me. I grabbed some cupcakes from the lobby and set them at the register. Then an employee and a customer came in the door. I started ordering and the elderly customer cut in front of me by standing next to me and started ordering drinks or something. I told the employee to go ahead and get her so she had to remove everything I ordered to capture the order for the other lady. I chose this route because the employee didn’t take it upon herself to explain to the other guest that I was ordering. Then I had to reorder. I asked for extra cheese on two harvest salads. I got charged extra cheese, but everything was skimpy. I couldn’t even find meat in one of the salads. I spent $96.98. When I got back to the hotel the key lime pie that I ordered and was charged for was not in the bag. It started storming as soon as I left so I called and asked for a refund. The employee offered to leave it for me and I explained that it was storming and I would not be back and I would like the $3.99 refunded. My card was charged on 6/27/25 and I watched for the refund and still no refund. I have been to the store in Pasadena/Deer Park and was excited to see this location right after having biopsies on my intestines and it was close to the hotel and hospital. Unfortunately, it was a complete disappointment. Overcharged, disrespectful to first come, first serve and lied to that I would...

I am a regular customer at Savannah & food and service typically great. Unfortunately my Thanksgiving meal order was a bit of a fail. The pre-rdered meal was to include gravy & green bean casserole. Initially picked up order & once home discovered both gravy and green bean casserole missing. Called Savannah & informed they miscalculated on amount of gravy & were out. 2ond trip picked up what thought was green bean casserole...another disappointment in that no casserole only bunch of canned green beans. Called again & informed this year the man making side decided no casserole but casserole on meal menu. When I asked if all customers recvd only canned beans, was told some had casserole. This leaves me shaking my head at this level of customer service. Only positive was a courtesy potato casserole provided due to gravy problem. I tipped the cafe at time of first pickup. So very disappointed in what was previously one of my favorite places. Definitely rethinking recommending for...