Starbucks Coffee Company — Restaurant in Houston

Went into the Starbucks made a purchase was going to utilize the Wi-Fi as I was getting ready to sell some products that I have and Starbucks is typically known for a person to go into conduct business rather on their computer on their phone or online, the manager proceeded to tell me that I could not allow the person who I met there to purchase The phones. I was getting ready to sell . They weren’t stolen. They were my personal phones. I know that may be uncommon for the area I guess, but I was told I had to leave the premises because you cannot conduct business in a business is what the manager proceeded to say, but I feel like she just saw a black person selling something within her establishment And for some reason, she didn’t agree with it. Funny thing is the person who had to tell me so is another African-American. I wasn’t a rude or disrespectful customer and I made a purchase in the establishment and I proceeded to ask why would I not be able to conduct a business in a business when Starbucks is typically known for being able to conduct business within the business? Utilizing the internet That is what it’s for I felt singled out. So I decided to leave a review as I am a well-known reviewer and a content creator. It’s truly sad, especially when you’re not doing anything illegal, but I guess it be your own people sometimes I just pray she’s never placed in a situation where someone has health issues and she has to sell anything that she owns And someone gives her a hard time because I know if I was in Montgomery My neighborhood Starbucks wouldn’t give me any trouble if the client were able to me there instead of houston . I decided not to leave her name. I decided not to leave her name as the only 3 people in the establishment were my spouse myself. And the gentlemen who meet us there so she knows who I am and when I was there I should have just gone to the galleria where I was going to initially but time wasn’t on my side as it was late and had to pick up my kids before my meeting 🙏🏾but praying for her just know this start u is will never get any business from this vet that was judged of my apperance...

I ordered a drink "extra hot" and was told that is 180° and they can't "push it" as many other locations do. Totally fine. However, when I got my drink (as delicious as it was), it was nowhere near anyone's definition of "extra hot." I order from this location several times a month as well as from 2 others in the area, so I feel confident in this statement. I nicely asked for it to be made hotter. The batista at the window barely acknowledged me, then gave my drink to another barista. I got my drink back pretty quickly (I know they are supposed to remake, but honestly I feel bad about that so I normally ask if they can just heat it more...am always told no. This time she didn't give me a chance to say anything beyond "I'm sorry, but it's not extra hot."). She pretty much gave me the drink and was gone. Did tell me no stir sticks when I asked. Not rude exactly but definitely no customer service. This location as well as the others I frequent are usually staffed with friendly baristas. They say sorry if it's not right, offer to remake a drink if needed, a d check to make sure the remade drink is acceptable. All that...

I stop here almost every morning. There is one girl that works here that is very friendly and really nice to interact with in the mornings. And there are a couple of guys that I've seen here once or twice that are nice as well. Other than that I feel like the stop really just likes their job. I would definitely say they are not cut out for customer service.. There's no thank you, there's no smile.... there's a deadpan voice and no eye contact. I'm always very friendly but I got tired of smiling and saying thank you when I was handed my drink only to have the person not respond and turn their back to me. A person who wasn't even bothered to be polite. So I've actually trained myself to not say a word to them just take my drink and go. And today my drink tastes particularly bad. Recently changed my route to work and I go past another Starbucks with a drive-thru so I think I will just hit that one from now on. Customer service matters to me and I hate handing my money over to people who can't even...