Starbucks — Restaurant in Houston

Worst Starbucks staff and customer service I have ever experienced. I placed a mobile order for 6 drinks and food and when I came to pick it up they informed me they do not have the trays/drink carriers. Which is fine, it’s not their fault and things run out. I asked if they had the stickers to put on the iced drinks to ensure they don’t spill and the girl had to think for a few seconds before saying “I GUESS I can give you that” ??? K.. I went to my car and brought out a plastic container to put the drinks in and because the lid was not secured properly, one of the iced drinks spilled in the container, getting on the other beverages. The same employee proceeded to LAUGH and remake the drink, no show of empathy or compassion just straight up mocking and laughing among the staff. What’s so funny? I am 28 weeks pregnant, do you think I rejoice in picking up 6 drinks and hauling it around in my car? Cleaning up after you cos you couldn’t secure the lids on the iced drinks? I’m picking up these drinks for work, they aren’t all for myself and regardlesss of that.. If you can’t handle providing customer service which includes being respectful and courteous to your patrons, you really shouldn’t be working here. The staff at this location need some real training on how to interact with customers. It almost felt like they were punishing and mocking me for having a larger than...

This message is to the franchisee owner/ manager. I just had the most unprofessional experience in the drive thru from an employee. The associate continuously referred to me as "shawty". For example, when I asked for a moment to complete my order she said "okay Shawty" "what can I get for you shawty". I was taken aback on how this associate addresses patrons. Nonetheless, I wanted to try a new beverage and I didn't know how to pronounce the drink. I said this to the associate and she mocked me and said " do you just want a cup of water". ABSOLUTELY UNACCEPTABLE. The management team needs to ensure all staff members are helpful, kind and professional. Her behavior was uncouth and she displayed a level of familiarity that is unacceptable. She may speak to friends and family with nicknames and disrespect but she is failing at this customer facing position. If this management team is serious about customer service, attached is the receipt so you can cross reference who the...

So I came in here because of prior issues with a prior Starbucks that's closer to my business once a month we do a car show and one of the things we offer is free coffee and we want the best so we going to Starbucks that being said when you are a company with a big name like that you don't expect to be treated rude and disrespectfully also that being said going to this Starbucks dealing with Sam and her crew jacobo is the store manager they are the best these people deserve a raise I was sitting in there I knew I was early and they were working hard to get everything done and they were still busy and still had smiles on their faces for the customers to walk through the door there was a couple of rude customers I was waiting to hear somebody get upset nobody got upset everybody smiled there's a lot to be said about customer service and these people are so great they need your recognition thank you Sam thank you jacobo...