Taqueria Monterrey Chiquito Restaurant — Restaurant in Houston

The food is mid but the service is terrible! I went not too long ago with my husband, not our first time there and although they lack of good customer service the food was good the times we went before, when we got there it seemed like someone was celebrating their birthday but there was plenty I mean PLENTY of empty tables we ordered some drinks, they gave us charro beans my husband ordered but I wasn’t ready so I said give me 5 more minutes please the lady said “i thought you were ready to order I am serving this big table too” which honestly bothered me cause is not the customers fault you guys are understaffed, we wanted chips and salsa and another waitress brought them and when we tried the salsa it wasn’t good it was like if they mixed ketchup or tomato sauce with some type of bottled hot sauce and the chips were also like no thank you so we’re trying to send it back cause we didn’t like it and the waitress gets mad and says “didn’t you order this? You already ordered it” I was like yes ma’am but I’m not gonna eat it if is not good, and she rolled her eyes at me,one more thing, there was cilantro in my drink!!!!! And my food didn’t have cilantro!!!! Like bruh!!! I couldn’t even complain about the cilantro because they only went to check on us 3 or 4 times and only because we literally waved at them multiple times to get...

They just ran off a frequent customer. I eat here often because I work nearby. The food is decent, but I only eat bean and cheese tacos, avocado, and a side of rice. I had no issues until the new girl who doesn't speak English started working at the front. She was so rude and disrespectful today that I refuse to return to the establishment. Her attitude was due to the fact that we frequently have issues with what she charges me because she LITERALLY charges me something different every time she rings up my order. She's obviously unable to add and unable to communicate in English and chose to disregard my questions because she couldn't answer them. She completely ignored me and had my waiting while she tended to other customers and refused to ask someone to assist me who speaks English. I was on my lunch break, and she kept going back and forth with other staff about the order, but never addressed me and answered my question. I walked out angry and without food. Irefusee to return to deal with a disrespectful and incompetent individual. Ironically she would want to be assisted in Spanish if she were receiving service but refused to respect my request to speak with someone in English since...

I gave this place a try since it’s close to my job. I had passed by it several times and finally went in and ordered the grilled chicken breast plate after asking if they had any daily lunch specials to which I got a “No” answer. I liked the fact that they serve charro beans as an appetizer but was very disappointed with my meal because my chicken breast was very very dry and hard to chew. I didn’t send it back as I was on my short lunch break and wouldn’t have had enough time to wait for another plate. Even though my meal wasn’t what I expected I still gave a generous tip upon paying my bill. As I reached the cashier she said my total was $15.97 but then when she ran my card I was charged $16.53 I didn’t question it as I figured she forgot to maybe add taxes. However after I left I was greeted by the cashier at my vehicle saying she charged my order wrong and that my card payment did not go through. I then pulled out my phone to show her the payment confirmation. She then said “I’ll go review it again.” I said please do, I was then concerned that my meal was charged incorrectly. Bottom line I would not recommend this place to anyone...