Whataburger — Restaurant in Houston

After coming to this specific location over the many many years, it's much worse than my first dining experience then ever--:how management still hasn't combated the ongoing issue with the homeless or less fortunate (knowingly targeting with intent)in the drive-thru line BEFORE you even get a chance to order...and I too feel compassion towards anyone and life is hard, unfair and cruel. The young man at the window advised us that--"THIS IS NORMAL" and as a believer in Christ Jesus...this is unacceptable and this is NOT of God's natural order but I asked God to save and help people who really want and desire His help and by faith my heart goes out to anyone is need. But perhaps there's nothing that can be done by management but we felt violated, uncomfortable and extreme unsafe only because it was an before the work day began and who expects a stranger to show up out of nowhere standing before the drive-thru line....and yes who hasn't noticed the huge increase over the past decade or lingerof the people's misfortune. Still realizing why I still don't come here because of the homeless situation and unfortunately it's bad for business and management has not gotten better at this; knowing they are losing customers and I strongly believe they don't have a right to intentionally infringe on a person's heartstrings and privacy🙏💓

So people please be aware that you may be approached by one of these beautiful harmless people in the...

1st of all the zombie / drug aaaddicts coming and asking younfor food while they send you tonwait for your order is totally scary #2 almost everytime i go tjere my oreder is wrong this last time i ordered $105.00 worth of food and nothing was made right except thecold french fries and soggy nasty oninon rings everything else was wrong i call back tell them oh bring your recipt and put veronica on it and i will personlly take care of re making your order ok so i drive over a few minutes ago and after waiting 30 min in line she comes back and writes down a phone and name.to contact because its too much money ummmmmmmmm it was not too much money when i paid for now was it you took that money in an instant but becuse i wanted my food replaced and not the money she cant do nothing without the head honcho there well the head honcho was not there when he took my money now was he anyways people DO NOT GO TO THIS WHATABURGER THEY MAKE WHATABURGER LOOK LIKE MCDONALDS AND NOT A GOOD MCDONALDS AND IF YOU DO GO THERE CHECK YOUR ORDER BEFORE YOU LEAVE THAT WINDOW OR LEAVE THAT COUNTER CAUSE THEY ARE THE ABSOULOUTE WORST OF THE WORST AND AS FAR AS VERONICA IS CONCERNED SHE SHOULD ACT LIKE SHE CAN DO SOMTHING WHEN SHE CANT EVEN TAKE A SHOWER SHE SMELLED THRU THE WINDOW BAD LIKE VERY BAD NASTY AND I AM.NOT SAYING THIS CAUSE I AM MAD I JUST HIT A SCRATCH OFF FOR $700 SO I AM.NOT MAD I AM JUST SAYING DO NOT GO HERE THEY NEED TO GET A WHOLE...

Literally just left from ordering in the drive thru at 4:51am. You would think the manager is the model employee you know to create the standard of giving customer service. Oh no not at this location. When I pulled up to the monitor to place my order, NOTHING! So I say hello, I immediately get an aggressive response saying, "Yeah what do you want?" Wow! So I say what I want and then he ask, " Whats ya drank?" I replied and said sir I only want the entree. I pull up to the window he scans my phone so that I can redeem my points. He leaves and comes back with my order, it's kinda slung at me I then look inside just the sandwich no napkins didn't even ask if I want any condiments like that usually do. So tap my horn and ask for napkins at this point he is just aggravated so when he finally gives me the napkins I ask if he's the manager he told me yes. So I ask for his name he says it's on the receipt and I told him he didn't give me a receipt nor is the order tag on my bag so he tells me to look in the app so I said ok I'll be reporting you. He says ok report me. Whataburger DO BETTER in the hiring process for the people you select...