Subway — Restaurant in Hudsonville

I placed an order via the app for pick up at 6:50 pm for curbside pickup. The app was very slow processing my order, received confirmation email before app had order processed. Email stated that my order would be ready at 4:30 pm. I called subway at 4:19 pm and spoke with a man an informed him that there was an error on the app and it did not show the correct pick up time. The man spoke with a women in the background who said my order was almost completed. I informed them that I was not going to be there to pick it up until 6:50 like I had scheduled it for. When I went to pickup my order I was unable to do curbside pickup as it showed that I had already picked it up. I went into the restaurant and my order sat on the shelf. When I picked up the paper bag it was all soggy wet and ripped open. I asked a man working if my order had been sitting there since 4:30, he stated yes it had 🤮 I said that is why I called and told you I wasn’t coming until 6:50. The man said well it was already done. I find this very disgusting that your staff thinks it’s okay to serve food to customers that has been sitting out for almost 2.5 hours not refrigerated. My subs were remade but it is still the fact that the staff was going to let me take those one had I not spoken up and said I didn’t want something that had been out...

The subway had fast friendly service you're greeted as we walked in the door and someone was right there immediately to take our order and she put the meat on the next guy did the lettuce and other vegetables and there was a girl during this up and everything was fast correct the only downfall we saw in the three of us there was three footlongs and a 6-inch ordered all to go the only thing that we noticed was their lettuce needed to be changed a day or two ago that had seen much better days everything else seemed to be good taste taste fresh everything like I say except the lettuce with that small Improvement it...

Showed up before the lunch crowd. I was the only one in the store and they made about 10 call in orders before taking my order. Next, the cashier tried to not honor 2 of my coupons to which point another worker said it is fine. Next, the coupons were mailed to me 1week ago and apparently they were already expired and they wouldn't honor it! I was this close to telling them to throw the sandwich in the trash. Never going back there again and I advise anyone...