I’m pretty disappointed because I really wanted to like this place.
My first experience here, I called in for a takeout order. I was put on hold, which is fine, but while being on hold, I could hear the employees talking about how people don’t wanna come in no more and complaining about a phone order.
I ordered a breakfast burrito with Machaca and paid $25. It was a 30 minute wait, which is fine. I love breakfast burritos, but this is the worst breakfast burrito I’ve ever had.
I know the Machaca is a special request but they do serve it on the menu. However, this Machaca, I’ve never had Machaca like this before. Looked nothing like Machaca and tasted nothing like Machaca. Tiny little bits of meat cut into squares? You can see this in the pictures. Like what is that? Not Machaca for sure. Those little pieces of meat tasted really dry and bland. I just don’t even understand this. The breakfast burrito is originally $17, which means I had to pay at least an additional $5-6 for whatever that was. Ridiculous.
There is also overall discrepancies in their advertising. Online pictures, show the burrito with beans, this burrito had no beans. I also asked the employee while I was making the order,” the burrito comes with beans right ?” and they agreed.
Overall It had no flavor, tasted like burnt egg, no salt, and greasy potatoes. The burrito was dripping grease. They also forgot to provide a salsa. Who can eat a burrito without salsa? Good thing I had a Cholula packet on me.
I’m currently pregnant, was super hungry and I was not about to let $25 go to waste . I had found all this out after the fact, drove away and was halfway across town. Extremely disappointed as I had wanted to try this place out for a while now. It’s sad to get a breakfast burrito so wrong. Maybe they favor people who dine in, but this is such off putting experience I kinda don’t wanna try my luck and money...
Read moreOverall a horrible experience. I’ve been so excited about this restaurant, I had to force my husband to take me, our visit was on Saturday November 18, 2023, I came here with my husband and baby along with two family members, let’s start with their poor service, right off the bat we get there to sign in and the host is completely mumbling her words, told us we’ll get a text and we never did we waited a whole hour to be seated, once we were seated we ordered food and it took a other hour for it to come out and here comes the interesting part, mine never came everyone on my table finished their meal and i was left empty handed, I tell the server where is my food, I ordered the Stas Way Burger, and she tells me she didn’t put down the order, I was livid I waited 2 hours for nothing I was starving! Maybe if their music wasn’t so loud she would have heard me. But I was literally right in front of her pointing at the stupid menu item. They also failed to let anybody know that shakes were not available. Understaffed, whoever the manager is they need to step up their game because there were several people UPSET at their poor service. What a complete waste of time and money, overpriced items for badly made food and horrible service. If you want your time to be wasted this is the right place. They didn’t even offer to comp our meal after forgetting my food. HORRIBLE WORK ETHIC HORRIBLE MANAGEMENT AND...
Read moreIt took 30 minutes to wait for a car to leave to get parking, Get inside and it was a very loud atmosphere with others already at the table being inconsiderate and playing loud music on their phone on top of the music the restaurant was already playing. Workers did not obviously care because nothing was said about it. I sit down and order the flight of latte's and chilaquiles with birria. The presentation was nice but the food was not that great and the meat was mainly fat. The flight of drinks was small portions for the price that was heavily iced. Food came out and no utensils or napkins were provided. Had to request it and the waiter said it would be a wait. Also requested water and the water smelled so bad so it's safe to say it was tap. And to top it off the waitress busted tables and never came with our bill. Proceeded to continue cleaning all tables and take others payments but never took ours. It took me to get up and go to the counter to finally pay. Mind you our table was cleared and cleaned and had been waiting there an additional 30 minutes just to pay. Overall over priced and rude service. Don't come here if you're not Mexican or can't speak Spanish because they will treat you the same...
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