Papa Johns Pizza — Restaurant in Huntsville

Come on, folks! You can do better making the pizza we order! The store posts a health department score of 99! Thats awesome. That tells me you have an attention to detail and take the necessary rigor to keep things clean and healthy in the kitchen! Cudos! Why is that same rigor lost when making what the customer ordered?

Its sad that I habitually open my pizza boxes when I go to pick them up. Because half the time I pick up my order, some detailed customization has been absolutely ignored. Based on similar reviews, its obviously a systemic issue with this location.

I used to tip on a pre-paid pizza after pickup until I experienced all the errors. When I get three orders in a row that are correct, I will restart my tipping again. I really want to help the employees in these hard times, but it shouldnt be hard to read "minus onions" and actually omit the onions.

So, stop putting this invoice/receipt in front of me to sign for a pre-paid pizza. I know you want me to tip. For this location, I dont tip until I see the pizza is made correctly. And then I will tip cash. For now, you will get the big 'X' across the whole thing, or I will just ignore it.

BTW, even the wrong pizzas...

Even though, I never have ordered from this location, I have to say just now was a pleasure speaking with this gentleman at this location named Josh. He was very nice and patient after I asked him a question whether the staff will continue to practice the common-sense, safe gesture of continuing to mask up even after Alabama's mask mandate ends April 9th as several other businesses are continuing to do. He said that seems to be the plan and I was shocked that a female manager/staff at the 2806 Memorial Parkway Papa John's location near Aldi's and Sports Academy was not wearing one today and didn't seem friendly when I picked up my pizza at near 12 PM. Who knows, this may be the new location to get pizza for best in customer service where everybody of staff, suppliers, customers are required or enforced to keep wearing a mask as we are still in the pandemic and comfort and safety matters. It would be sad to lose many loyal customers, sponsors or others for not simply enforcing the practice of...

It was a terrible experience. Pizza was cold! Saw the driver pass our road a couple of times. The driver was nice though. I called the manager (Kieth) cause we ordered a pizza that said no cheese clearly then he persisted to tell me I ordered the pizza wrong. If there was a question shouldn't there be a call made about the order? I see now a lot of complaints about the same issues; being someone that manages a Google account I know someone sees these complaints everytime there made. I believe corporate should revoke this franchise if they can't resolve these issues. I called and the guy waited to answer me until the 25 second mark and then he said hello I said who am I speaking with? He replied who are you looking for? I said someone in charge. He said this is kieth. Ok like I know who Keith is????? Come on better customer service and idc I won't come back and would never recommend this place. Oh and I had to cut the...