Popeyes Louisiana Kitchen — Restaurant in Hutto

2.6 rating! No wonder I had a really bad experience. It seems as if the manager Wendy Trios uses her position to be controling of very bad situation. I went to Popeyes to have lunch with my husband and son.

I went early so that i can order and get our meals ready. So when they arrive they just sit and enjoy their food. They work near by and I usually order before they arrive because they're lunch is short with going back and finding parking. When I walked in I was the only customer. Took them a good 7 minutes to realize I was there. When the cashier came to take my order I asked I wanted the 2 sandwiches for 8 dollars. She said I had to order online. Not realizing it was not true yet. I went ahead and ordered online while there in the dining area. My husband and son arrived and still waiting longer. I asked him to go check if it was ready. People arrived after me. They came and left with their food. As time got closer to 11:30am It was time for my husband and son to leave back to work. My order still wasn't ready. I went and spoke to the manager. And I was upset and told her. It's not okay to tell me I have to order online if I could have done it in person. And finding out there that I could have. She started raising her voice at me saying my order is being done. Finding out latee from my husband the order she talked about was someone elses. I explained to her. "That why did you have me order online tho?, People have come and gone and I'm still waiting and you all are talking so loud of personal things rather then working." She took offense to it. I told her I wanted to speak to her manager. And she laughed and said she was the manager. I told her I would call corporate then. And said she would call too. And file a complaint on me. I told her, "For what?, You told me to order online. When I didn't have to. I could have ordered in person and use a code for the 2 sandwiches for 8 dollar special. That was not okay!" She said it's okay for me to call and get her fired. I told her that's not my intentions but okay ill be making the call. I just wanted to have lunch with my husband and son and you took so long they have to leave. I asked for her name she said Wendy Trios I believe. Plus she was speaking to me and my son in Spanish. My son went back to get a sauce which wasn't included in his meal and she was gonna charge him a dollar even after everything she put me and my family through. My son does not speak Spanish. He explained that to her. And I went to translate. But I didn't appreciate that another cashier didn't understand my son when spoken in English. I'm Hispanic I speak both but my son doesn't. So the manager came back and started back with me regarding the sauce. That she wasn't going to give him one because I made this scandal. I'm like you TOLD ME TO ORDER ONLINE! 🤦🏻‍♀️ All of these could have been avoided had you done your job and taken my order period. Very horrible experience. 2.6 rating says it all. Go at your own risk. We were supposed to dine in we had to do take out since they took away the entire time away from us. The Manager has very poor...

This is not the first time I have had issues with this location. Figure things would get better with time, but they never cease to find new ways to disappoint. The crew seems very unprepared for business every time I go. On this trip, I waited over 30 minutes in line from the time I ordered to the time I got to the window. Apparently, they messed up the customer's order in front of me to where they had to actually go inside to get it corrected. Defeats the purpose of a drive thru. Several customers waiting behind left. Waited another 10 minutes at the window. I ordered the regular 12-piece family dinner. After I paid, they told me they were out of regular chicken and only had spicy and asked if I wanted that instead. If you are out of something, shouldn't you tell the customer before they order and pay! Didn't want spicy so I waited. Saw 5 members of the crew just standing around. No sense of urgency. A couple were arguing with each other. One was just standing and watching another do a job. Lack of leadership and training in my opinion. They told me another 2 minutes for the order to be ready. Asked me to pull forward and they would bring my order out. Waited another 15 minutes. They brought my order out, and they said they threw in a couple extra pieces of chicken as compensation. At this point I just wanted to leave an already horrible experience. When I got home to finally enjoy some chicken, found that they only gave me thighs and legs. No white meat chicken as stated on the menu. Substituted the order without asking if that was okay. At this point, I did not feel like dealing with these unprofessional people again and just took the hit. Never will go back to that location. My advice, find another location to get your chicken from. But if you insist on going back there, bring something to entertain yourself while you wait and Check Your Orders before you leave, as you cannot trust you will get what...

I can't even believe what I experienced in this place. Cashier was hard to understand. After I was sure she had the order right, she gave me the total and I swiped card. She said Fries has 2 minute wait. I scooted over to wait. Close to 10 minutes goes by while I watch the crew. There was an older gentleman in back cooking chicken and the manager was talking to him like a dog. She yelled at him, she yelled at the cashier who looked like she had no training. The manager came to the front yelling at girl in Spanish and then looks at me at end of counter with the meanest look and yelled "you no pay!" She made a scene yelling this several times while I looked and felt confused about what was going on. I asked what she was talking about and she nearly tore the monitor from the cash register, turning it around and yelled again "you no pay!". I tried to speak to her calmy and ask what was going on and said I had a hard time understanding her because she was talking at me, not too me with speaking too fast in frustration. This woman got very close to me staring me down with the meanest look. If I had not been picking up for someone else I would have walked out then. Manager ripped open the machine that holds receipt paper and again yelled at girl showing her no receipt paper was inside. The girl didn't ring the order up so I swiped again. I watch the crew with this lady just yelling and bossing everyone. I felt so bad for the older gentleman in back. Another couple walks in and the girl couldn't ring them up. Again, another round of yelling in Spanish, slamming everything she touched. The man walked over to me, and said he has never witnessed anything behavior like that in a popular establishment as big as Popeyes. I agreed it was very bad scene. Not many people would deal with this aggressive behavior especially in your face kind of thing. Hope she considers that in the world we...