Sonic Drive-In — Restaurant in Hutto

Giving them 2 stars for the quality of the food received, but the problems I had yesterday and their solutions were pretty abysmal! Ordered food for 4, they repeated the order correctly, everything on screen was right but then we got the food. Wife's burger was made wrong, so we hit the button and waited about 8 minutes to explain and hear "we will have that right out!".... about 15 minutes later, we hit the button again to ask what the holdup was since it was just one single burger we were waiting on - they apologized and said 'we will start making that now'. Meanwhile, my 12 year old had his appointment for his covid vaccination, so my wife, son, and mother in law leave to start the paperwork, while I kept waiting... about 15 more minutes pass (about an hour waiting on them to replace one burger and time was running out - my son desperately wanted me there because he was scared to get his shot) SOOO I hit the button yet again, this time they ask me to repeat what the burger was, what was on it, etc - because they had no record of it! I asked them to just give me 10$ gift card so I can leave already and they go check with their manager.... meanwhile the assistant manager comes walking out, takes down the order of what was supposedly being made 3x now and managed to get it done in about 3 minutes! That was awesome, but after spending an hour waiting around with time ticking down, the blatant disregard for helping me the first 3 times, they give me two tokens for free medium drinks smh... woo-hoo, an hour of my time wasted due to their incompetence was worth about 4$ to them? Feels like insult added to injury, but that one assistant manager was awesome... their organization and...

I saw some of the negative reviews and I share that sentiment about almost every other sonic I've been to in the past 20 years. Having said that, I don't feel that way about this one. I only come during normal work hours on weekdays so can't speak to anything outside of those times. This sonic is probably one of the best fast food spots in the area. Food is always hot, well prepared, packaged with care, includes requested condiments, and the car hop that always brings my food out literally gets me motivated to start my day. She is courteous, efficient, seems to appreciate her customers and job, is upbeat and personable, I can keep going but you get the point. This is the only sonic I go to willingly. If there is a drop in service outside of the times I come then sonic would do well to take a close look at this day crew and do everything they can to replicate on evenings and weekends. I can't remember the car hops name as I never remember names but the store knows the person I'm talking about. Whoever is preparing the food needs to be commended also. If either leave I wouldn't be coming back unless they figure out a way to clone these persons before...

I have not been here in a long time so I thought I would stop by. It has come a long way, but for the worse.

Limp soggy room temp fries with and off flavor of a deep fryer that needs new oil. Fries are whatever, I should have gotten tots anyways. My burger was the biggest let down though. The bun was smashed and soggy, which made it resemble the consistency of something like wet clay. The veggies were not crisp what so ever. It did not resemble a burger in flavor nor texture. It was more like a solid wet mass of something you would get from a buffet. The beef also just tasted cheap. Not even a joke, but I think that McDonalds across the street puts out higher quality food.

Not sure if I got really unlucky, or if this chain has fallen victim to cost cutting like many other restaurants today. The staff was really nice at least. I miss the old Sonic. Take back your sugary craving items and give us back the...