Potbelly — Restaurant in Hyde Park Township

This location has POOR customer service !!!! I was on my lunch and decided to get potbelly’s,. I was walking to the door and pulled and pulled but it would not open. A gentlemen walked up and tried to open the door as well!!! It would not open. I peeked inside and employees were watching us struggle with the door and no one came to assist us. A gentlemen called from his phone and asked were they opened and they said yes and STILL DIDNT COME TO THE DOOR AFTER THEY WATCHED US AGAIN!! A customer on the other side struggle to open the door and when she opened it that’s when we entered, employees were laughing as if something was funny!!! I walked up to order and Jermaine said we don’t have any soup!!! How and you just opened, not until 45 minutes !!

I called back for a district manager number and Keisha answered and was rude as EVER, hollering just tell me what the problem is, I don’t have the district manager number. She was talking to me as if I was a child. She put Jermaine on the phone and his response to the district manage number was they just going to have me talk right back to you and proceeded to give a website for the district manager . I have never been treated like this at ANY potbelly before and I am waiting on somebody to respond to me about...

Edited: I finally came in after being sick and spoke with someone... the staff & atmosphere is dope as ever!!!! I love the energy there and the closeness of everyone I encountered... Tony left me a message & Sam hooked me up!!! Have not stopped coming their establishment but very happy & satisfied. Thank you staff for always making me feel special!!!!

Original message: I have not been able to get in contact with anyone... I have called several times and no one answered my calls... I have NEVER had an issue with this location, when it came to my orders... I don’t live in the area so when I drop my daughter off at work or pick her up, I try to order from this specific location. A few weeks ago, I ordered a sandwich (flats) and got a sandwich with some kind of bread... today, I ordered a sandwich, pot pie soup & cheddar broccoli soup and what I got was 2 cheddar broccoli soup and my sandwich... please reach out to me since I can’t reach out to...

Just left your drive-thru. Ordered your pot pie soup, the wreck. I drive off and noticed that I didn't receive oyster crackers. Not a problem for me but I guess it was for the drive-thru attendant because with much attitude she says " crackers don't come with it, you have to ask for it". All that conversation wasn't necessary. All she had to do was pass me the crackers and I'm on my way. I enjoy this location but today something was off. After ordering I sat at the drive-thru window for at least 10 minutes before the cashier or the young man that was standing there acknowledged me. I thought this was odd because usually you pay and then wait for your order. Not today because both employees were on their phones and the youngman never turned around to acknowledge my presence. Management should be made aware. Customer service...