Subway — Restaurant in Hyde Park Township

Today I ordered a pepperoni pizza and a bottle of water. The worker behind the counter put the pizza in the oven and when he took it out the pepperoni was burned so bad it curled up in a ball and turned black, The Crust also crisp, the center was soft and not fully cooked. I explained to the worker the pepperoni was burned, the pizza shouldn't look the way it did. He kept telling me it was done correctly and refused to fix or make it over. It was unpresentable, temperature was wrong and service was bad. Since he wouldn't fix it, i asked him to take pepperoni off and id cook it through my self. He then proceeded to charge me for a pepperoni after it was packaged and when i asked why was i being charged for pepperoni and I'm purchasing cheese he told me “Dont ask for pepperoni next time just say cheese” i told him he had to change it to cheese because it was something obviously wrong with the oven. Ive purchased pizza before and it never looked the way it did. I have a video of him telling me it was nothing wrong when clearly something is wrong. I will never return to this subway. No wonder they dont...

They don't pay attention to online orders or notify you when your food is ready. One time, I waited 45 minutes for them to change the status of my order to complete. Finally I just went there to see what was going on. My food was just sitting in the counter for who knows how long. Last time I ordered, the same thing happened. But this time when I got there, they had not even started my food. They were in the back talking and laughing. No other customers were in the store. I called out for someone and said I was there for my Doordash order. The lady grabs my order receipt and begins making the sandwiches. I said your just now starting my order?! She nonchalantly says "Yes." Needless to say I was very unhappy. I would have gotten my food sooner by just going in to order, instead of...

Starting off honestly the subway is decent fast paced,for the most of it clean and good is good if u order in person.on one occasion I ordered through the app and and they didn’t toast my bread even though I wanted it toasted.secondly after accidentally placing my order at the wrong location while at work which was my fault I called 10 times and no one answered after working a 10 hour shift I came to ask if I could get a refund or get my sandwich remade bc I ordered it 5 hours before coming and yet the employee kept saying I have to wait until the morning to talk to a manager or get the old 5 hour sandwiches which was disappointing bc I wasted $20 on it I felt like a simple remake shouldn’t have been...