Emperor's Kitchen — Restaurant in Illinois

I agree with the previous review. If I could post a NO STAR I would. The lady (owner) who are we kidding who takes the orders and is at the front pick up has the nastiest disposition, she is never nice or pleasant, NEVER!!

12.06.24 place an order at 4:15pm. Spent $45.00 on the order. Issue with this item: Large Shrimp Egg Foo Young (4 Pattie’s) was given only 3. Ordered Large shrimp fried rice with jumbo shrimp. There were only a few shrimp. Waste of money. I ate 1 on Friday my spouse ate 1/2 of one.

12.08.24 I’m heating up the food from Friday and I realize there is only 1 patty and the 1/2 left. They only gave me 3 Pattie’s. I called 12.06.24 at 12:15pm. I explain to her the situation and she starts arguing with me (of course I didn’t expect anything else from her). She had me text her a picture of the 1 and 1/2 Pattie’s. Arguing that I should have called on Friday. I told her that if I would have realized it on Friday I would have called then. This call was exhausting. I told her to forget it but that I was going to give her a bad review. She then started texting me back to back to back. I had to tell her to stop texting me and that I would never order from her again.

You are supposed to make it right in the beginning of a complaint not at the end after you argued with the customer.

If you want to avoid issues don’t order from Emperors Kitchen in...

They clearly must have changed ownership. My family has been ordering here for somewhere between 20-25 years. I used to love their sweet and sour chicken, it came with a huge portion of sauce that had pineapple and green peppers it and they chicken was big chunks of breast meat lightly breaded. Now you get about a 1/4 of the sauce you used to get with no pineapple or green pepper. Plus the meat is over breaded, small chewy pieces of dark meat. On top of that they used to have amazing shrimp egg rolls, the recipe totally changed, they're smaller and don't taste nearly as good as they used to. Also, one person is vegetarian, they ordered Kung pao with broccoli instead of chicken and they just gave us huge pieces of broccoli with huge stems that still had leaves on them, none of the other vegetables that come with Kung pao and instead of Kung pao sauce they put a boring basic brown gravy. It was absolutely horrible quality and it used to be an...

This has to be some of the worst Chinese food I’ve ever had. I normally don’t even take the time to write reviews, but I had to save someone the despair. The chicken and broccoli was quite literally just boiled chicken and steamed broccoli with zero flavor or color (mind you I added soy sauce in the picture) and my Cantonese noodles were damn near burnt. The ONLY saving grace was the shrimp fried rice. It was pretty good but I will never be ordering...