Jimmy John's — Restaurant in Illinois

First, it is rare that they get an order right. Meaning, if I come in here for three sandwiches, at least one is going to be wrong, every time.

Second, the service is by far some of the worst fast food service and definitely the worst Jimmy John’s service I’ve ever experienced over multiple visits. That’s why I try not to come to the place. At other Jimmy John’s stores, they greet you you can chitchat with them. Here, you try to be friendly to these people, and they literally just stare at you and don’t respond. They ignore you if you’re standing at the register you have to get their attention. Unbelievable.

When you’re standing at the counter, the person behind the register just glares at you. No greeting no hello and they have a look on your face like you’re a jerk, when you say hello to them first. They barely seem to be paying attention to what you’re ordering, which probably explains why the orders are usually wrong.

Then, when you get your sandwiches in your order, they don’t bag them up for you. You literally have to ask for bags and bag your own multi sandwich order up yourself. They don’t give you napkins so you have to request napkins. They just slide the sandwiches over to you across the counter and say here’s your order and walk away.

The store screams poorly run no training no standard for customer friendliness. It is a garbage sandwich shop for that reason and I try to avoid it as much as possible. The young people working there are not being coached or taught or mentored on how to take care of customers.

Go to a different location even if you have to drive a little bit out...

Terrible. I placed an order at 3:42pm. It said they received the order at 3:42pm. It said it was out for delivery at 4:37pm. The current time is now 5:06pm. Why is it taking almost 2 hours to make 2 sandwiches? I even threw in a 5$ tip. I’d would just go myself and do a pickup since it’s only 4 minutes away but I unfortunately have multiple sclerosis, making it hard for me to travel, which is why I just placed a delivery order. I won’t order from here again and probably will cancel the order.

Edit** The food finally came around 5:13pm. I specifically have on the receipt to call upon arrival if needed. Why did the driver give my order to one of the neighbors in my building???? She knocked on the door and told us that he said he couldn’t get in so she brought it to us. What if my neighbor wasn’t nice to do that? She’s not the delivery driver, he is. If I could revoke that 5$ tip I would. It’s the fact that simple instructions can’t be followed. Plus the sandwiches were made wrong and wasn’t even cut. Missing Ingredients and no napkins when I specifically checked the box for napkins. If you order food from them, be careful because your neighbor might have your food or your sandwich will...

You don’t expect much from JJ. It’s fast and run by teenagers. They made my 3 sandwiches and the girl with AirPods in and a visor says my order is ready. Sandwiches just sprawled on the counter. I noticed she had just bagged the order before mine. I’m the only black guy in here. I say could I get them in a bag. She taps the stack of bags and basically tells me to bag my own stuff. I bag my sandwiches and no one says a word. I usually go to Alpine bc their sandwiches are WAY better but this is close to the house so I figured why not. Needless to say, last time going to this JJ. Alpine in Westchester should have gotten my business. Always get the service appreciative of my money there. I don’t even do reviews but wanted to take the time immediately after...