Burger King — Restaurant in Indianapolis

I had the WORST experience I have ever had at a fast food restaurant here. The employees are rude, incompetent, petty, and down right thieves. Literally took my money then took the food they gave us by mistake and then refused to give us the food we were missing all while being completely rude to my husband while the baby was in the car crying because she didn't have her food and now she didn't even have the food they gave us by mistake because they took ot and refused to give us our correct item! Plus they forgot all the toppings on my burger besides onions, and when told about this they took the burger picked off the onions and handed the burger back without putting any of the other toppings on. I brought it back in along with my husband's burger and asked for a refund if I gave them all their food back and they refused. They also refused to give me corporates number or the franchisees number who owns them. I will not be letting this go, emailing corporate as we speak and will be calling as well as Facebook messaging corporate. AVOID THIS LOCATION...

Hmm! Where do I start? Customer service x Cleanliness x Food x Managers x EMPLOYEES X X X This business needs to be thrown in the trash, or every employee, manager, store manager regional manager, district manager, senior! All need to go! These ppl do not like working, they are simply there so time can be pasted and a check they receive!... If u ask for ur food to be hot!! They will get u cold fries from the trash! If a burger is suppose to have the double cheese, they put them together at top or bottom, not in between the meat.... I only say trash fries cause why are u taking fries out the trash putting them in a fries box?? Who get/got those??.. I'm not upset! Just wondering why customers are stating facts but NOTHING I MEAN NOTHING IS DONE IN RETURN.... #BURGERKING !!!! STOP putting old chicken back in the grease after customers ask for it to be dropped fresh just STOP!!! BAD ENOUGH CHICKEN OLD, U GOTTA DROP IT AGAIN THEN WHEN U R ASKED ABOUT IT!? YOU SAY ITS THE GREASE... FOR REAL... DO SOMETHING...

On 5-1-21 I ordered 2 double hamburgers, a fry, and a drink. I asked for it to be made fresh and hot because just like McDonalds they will serve you some food that's been sitting there for hours. They gave me 2 double cheeseburgers sloppily made and lukewarm, the fries were too salty and the drink was watered-down. I called the number twice on the receipt. Of course after letting it ring, it was answered by a fax machine sound both times. The next day I go back to get a refund. The manager informs me that Burger King doesn't do refunds they can only do remakes, and that was their directive from corporate. Why would a want a remake. I didn't want a remake. Make it right the first time. So make sure you stay at the window and check all of your food before leaving because now I have to deal with the hassle of trying to get my money back for the whack meal this Burger King...