Chick-fil-A — Restaurant in Indianapolis

I was in a rush due to an oddly-long TSA line. I stopped by this CFA immediately before security, and didn’t think to check the order till I sat at my gate. I ordered a chicken biscuit with extra butter.

I was a bit disappointed when I saw that I was only given a butter biscuit with no filet - despite having a receipt showing I paid for a chicken biscuit.

It was too late for me to leave security to get a new one and re-clear, so I filled out the feedback form online. I figured I might get an apology email or something.

What happened next was above and beyond.

I received a phone call mere minutes after submitting the complaint from Zach- the ops manager. He profusely apologized and offered a refund. I was shocked when he offered to bring me a new biscuit post security.

And he did it. He literally went through security in a rush to bring me a new biscuit before my flight - as well as an order of hash browns.

This experience was incredible. What I didn’t tell him was I worked at chick fil a for 5 years - and it’s stuff like this that makes me proud to still visit CFA so much.

Props to Zach for going absolutely above and beyond to make sure I had a biscuit...

A bunch of kids running this place. I go up to order and they're out of fries -not a huge deal. Order a sandwich, this young girl (dark hair and dark lipstick) holds my order out for me to grab. When I didn't grab it fast enough for her, mind you I just paid and am holding luggage, she just lets go and drops it on the counter for the food to spill out. I check the sandwich and ask for some ketchup. She gives me one packet and tosses it over to me where it falls on the ground. I yelled "thank you" in a very sarcastic tone because she was so rude! She must have been upset I interrupted her conversation with the girl working the register to place my order. Get it together, this company prides themselves on amazing customer service and this girl thinks she is better than everyone else. ...you work at an airport fast...

I would give it a zero if I could. Horrible service. The young lady that took our order had absolutely zero customer service skills. No “It’s a great day at Chic-fil-A may I take your order please?” No just...”what can I get for you?” “Do you want your receipt?” She didn’t even say thank you when she handed everyone their orders. Just handed them the bag. I said “thank you” to her sternly to make sure she acknowledged me with a “you’re welcome.” Horrible service that’s not normal for a Chic-fil-A restaurant. I’m not sure who runs and owns this location but they need to do better. I will never buy food from this location again when I fly in or out of town. Here’s a message to management...DO BETTER, just because you’re in the airport doesn’t mean you get to slack on your...