Phillips Bar-B-Que — Restaurant in Inglewood

I have been here before and the food is good some of the time and just decent at other times. (hit or miss) I am writing this review simply because we wanted to pre-order for pick up tomorrow 12/24/24. Knowing it would be busy I had a few questions as to what time they close tomorrow. Also how we will pick up our food if pre-ordered. Things like, is there a special line for pre-orders? or will we have to wait in the same line with everyone else after we've pre-ordered? And is there a cut off time for pre-orders? Today 11/23/2024 11am, the phone is off the hook and they are not accepting calls. Its quite unfortunate that as a community we self sabotage our businesses all the time in ways like this. This tells me a few things and its common with our black owned establishments, we always do the bare minimum when it come to customer service. Like running out of food how does that happen??? That tells me alot about how they feel about the people that support them.

If they had an answering service that addressed these questions as these are questions they should assume will be asked. It would literally take no time and you would not have to ignore your phone to do it. This assuming you're too busy to answer your own phone used for purposes just like these. Not sure why they stop taking calls but that's a deal breaker for me and likely one that will keep me from ever coming back. Nobody wants to order food for the holiday's and not know will they have food left at time of pick up. Also, we don't want to arrive and see a closed sign after we've paid. We damn sure dont want to wait in regular lines with people who didn't pre-order, but at these hood spot you just never know? Quite often their mindset is that they are doing us a favor not the other way around. Its this attitude that turns me off from supporting certain spots. I try to rotate money in black hands. just being real. So now its 4pm, and still not answering phones. So if we order we have no idea what's going on?? I never pre-order blind from a hood spot a day or two from the holidays. Now I cant even suggest them to friends because I never know how they'll be treated upon they're arrival. If the owner reads this. You should re think your business model. 1.You aint doing us no favors. 2. using your phone may actually make you more money. 3. How can you plan to have enough product if you don't even answer your phone. 4. Some people don't live next door many of us live far away and have traffic to deal with and just want easy access to quality food but of course at the hood spots that's expecting too much and that my friends is the problem. Lastly its now 4pm I tried to call all day because I didn't want to have to review them. But if you never say anything they'll never know how they're business is perceived. In my opinion having the phone off the hook indicates that quite possibly they dont really care. Sad case of of hood business practices. I would do 2 1/5 stars if I could for that reason alone. I'll just BBQ at home and save the...

Phillips BBQ what can I say they closed the 1 in Leimert Park the one on Crenshaw they have the worst customer service you can possibly imagine on this planet they have one on Manchester no it's that's probably what it is Florence going down LaBrea there's a Popeye's Chicken on the right hand side it's on that street whatever street that crosses Popeye's Chicken and it is if you are traveling west on Florence. so anyway they have the better customer service the food is decent keep in mind again I say to you the location on Crenshaw, Crenshaw like Jefferson something like that these people make you want to cut them they have a nasty little attitudes they make you feel like you are doing them a favor by showing up and they will take their time they are slow as molasses pouring from a coke bottle. And why the owner has not checked these people because this is not a new attitude they have been like this for multiple years no one I know that goes there doesn't complain and the customers in there complain and they get into arguments with the workers, it's not worth it so I don't ever go to that one cuz I'm not catching a case at a barbecue joint...

The bar b que was pretty good. The baked beans tasted like canned pork n beans...not so good. The potatoe salad I'm sure was store bought but was tasty. I really like the fact of having seperate lines, especially for call ahead and pay ahead orders. My order was scheduled to be picked up at 10a and the line was out of the door and I walked up and one lady said there's only one line for all orders and I had remembered the lady on the phone two days prior said my order would cancel out within 30 minutes. I actually made it there at 10:20. I thank God I had the good sense not to listen to the lady that hadn't preordered and was waiting in the long line😂 It was Memorial Day and I hope they didn't run out of bbq before she had a chance to...