Popeyes Louisiana Kitchen — Restaurant in Inglewood

If I could give a negative star, I would. I've been going here for awhile. Haven't had a problem until today. I went to purchase the 14.99 fansville meal with the free drink. When I got the cost, they over changed me... then tried to say it's not on the menu. I went back and forth with the person in drive through. I had to get out of my car, take a picture to let her know she doesn't even know her own menu. She then charged me more then the first order, which was wrong. I asked for the manager and she said. He was out, then I asked for her information.... all of a sudden she got the manger, Oscar. He tried to say there was no offer, I showed him the picture of his own menu. He then tried to say " ohhhh , that's old" well as a customer that's has nothing to do with me. How do you both not know your job, I was there yesterday and it didn't show up til today... so he was lying. This is such bad business, they ended up losing, myself and two other cars behind me even said that's what the sign says... they left as well. This manger is costing you customer....

I feel terrible even having to write this review but after waiting 2 hours in line for my order to be wrong; here I am. We were not greeted once we drove up to the order window and when we tried placing our order, there language barrier was too great so we pulled up to the window to place it…I tried ordering my sandwich without sauce and she couldn’t understand that…I’ll just wipe it off with napkin I guess. I also ordered the fried pickles (which they later weren’t able to give me a refund for due to them being out of stock once my order was completed for whatever reason) and the $17 meal deal with a sprite. Once our order was placed it came out in freely timing but my sprite had no flavor syrup to it…they were so busy I don’t even bother going back because the cashier it was her first day poor thing. This is a reflection of management and it’s evidently poorly ran so please I suggest literally any other Popeyes location until this one gets a good game plan in tow. Food was hot tho can’t...

If I could give this place zero I would. First, I waited in the drive-thru for 22 minutes, only to be told, they can only honor my coupon in the app ( which the app states it can be used for dine-in) so, order, go inside to place a separate order. I waited for 48 mins ( in total I waited 70 mins) and still no food.

I waited patiently, finally I go to the register for a refund, the girl ignores me. So, I call her again, she comes, I ask for a refund, she tells me she can’t do it. So, after going back a fourth with the young lady my order comes, however, the extra order I no longer want!

Side note: NO ONE SPOKE ENGLISH, except for the cashier. She was not trying to give me my refund, finally she gave it to me, and I left. I will never come to this Popeyes again. Literally the worst service I have ever encountered.

I usually give people in customer service so much grace because I know it’s hard to interact with the public, but this particular crew was so rude and...