Buffalo Wild Wings — Restaurant in Irvine

I had previously given this location 4 stars, but had to update my review after my latest experience on Thursday evening. As always the food was great, beer was great, and our waitress Dallas was fantastic!!! Our waitress friendliness is actually what convinced us to stay and spend money here this evening. The small stature manager, with a slight beard, and tight shirt on duty this night is what made it a bad experience. He lead us to our table near the middle of the floor and we noticed a open booth. I asked if we could move to the empty booth and he thought about it for a few seconds with a bothered look on his face before telling me ummm no the waiter has a party of 6 so if you want that empty table you will have to go back to the lobby, wait 15 minutes, and we will reseat you( it was just my fiancé and I dining btw). We overhear a waitress say “I can help them and then move them over when the other waiter is ready with the booth”. He shut her down immediately. I manage in service for some time now and have learned that you never let policies get in the way of making customers happy, unless it puts you in a position of liability or doing something illegal. This was neither. The table stayed empty for maybe another 5 minutes before another couple was sat there, so not sure why it was a issue in the first place to sit someone there. I hope this manager is smart enough to not retaliate with the waitress that offered to assist us, after reading my review, because retaliation is kind of a serious matter. So anyway, I love bdubs wings and so does my fiancé so I will be back the next time we crave them, but I will definitely be ordering take out instead of dine in and give the opportunity to receive this type of service. If we feel like having drinks with our wings we will go elsewhere. I’m now noticing other 1 star reviews for service at this location…interesting

Update April 2024: Service seems to have...

I was here on work and arrived nearly after they opened at 11:00. It was MLK day, 2022. I want to preface this with I don’t often write reviews or was in a bad mood when I arrived. Nobody was working the front desk and I waited a few moments before being directed to the bar area. No problem. I seated myself close to the bar but not at the bar. There was two gentlemen at the bar and another table and me by myself at another. This is all who was there, not a packed place by any means. It was more then 5 minutes before a waiter came up to me and said “what’s up man?” Being a frequent Bdubs patron in my hometown, I understand this is a chill place but the guy could have brought me a menu or started me off with a water or something. I asked for a water with lemon and they brought that back immediately. Good. I ordered my food and it came out promptly, however the person who brought it to me did less then set it on the table and didn’t say a word to me and walked off. It was pretty much dropped in front of me, they didn’t confirm my order or anything. So at this time I started to feel unwelcome. The energy amongst the staff was hostile as I could hear them behind me just off to the right of the bar talking negatively (and loudly) about past customers. I had to turn around and ask for napkins (because I’m eating wings) ketchup (for fries) and the energy felt and the faces made, made me feel as if I shouldn’t have even asked because I was interrupting their conversation. I had to turn around several times for them to pay attention to me to fulfill requests. This location is approximately 300 yards from a “Fire Wings” in a business complex and I can see this Bdubs location going out of business. The owner needs to nip the complacency here in the butt. I felt unwelcome and left feeling worse then when I came in to eat. 1 star for extremely...

My rating and review is solely based off my experience with the server named “Usman”.

Congrats, you made this whole restaurant a place myself and coworkers will never visit again.

Usman was a server for the night for a table of 5. My coworkers and I just got out of a jobsite and we’re exhausted and hungry, ready to eat and hang out. Our server came to take our orders and I instantly noticed the demeanor he was giving us just asking if we wanted waters, un-inviting and like we were a nuisance to him.

We then tried to order and were given more attitude because we couldn’t find where to find the sauces on the mobile menu. He explained where it was like we were children. Shortly after he comes back to take the final orders and we asked to get some carrots and celery with the food. He then says “ I asked if you wanted them earlier, but you guys were talking about what sauces you wanted, so for next time make sure you tell me before you’re order.” We all looked at each other in disbelief with the tone that he gave us, AGAIN talking to us like we were missing half our brains!

My coworker asked for a refill on our water and Usman advised us to hold our cups over the tables edge. Never being told to do that before my coworker was visibly annoyed, and Usman then goes on to over explain why it’s a “requirement” to do that at Buffalo Wild Wings.

The remainder of our dinner was unenjoyable and we were sure Usman would give us even more attitude and debate our every request. And yes you guessed it, he almost had an aneurism when we asked to split the check.

Overall, the service was deplorable. Although the food was fantastic, I don’t think Usman had anything to do with the actual cooking. He solidified the thought of never going back to this location for 5 people in the...