duke bakery — Restaurant in Irvine

Dont get the hype.not sure how this location stayed opened that long.This location is TINY . Not much selection . Its in a small older looking plaza . Parking gets packed quick with other restaurents around . Breads are more like sourdough not dessert . The breads are huge so its hard to take to work or do portion control . Unlike 85 they dont display the calories . I was beyond disappointed . Bread are extremely dry barely any stuffing or flavor . This is below average . While i love asian breads / sweets this isnt it . 85 is far morr superior to this . The 2 ladies inside were too busy chit chatting no hello no nothing just attitude .very unwelcoming came in bought some breads to try came out . Wouldnt go or try again. Unplesant service . They are quite pricey too around 4$ ish per bread ( although these bread r double the size of 85) . They are individually wrapped however one bread is too much for...

Stale bread and rude people. Their bread is not fresh. I had a rock hard bread and called multiple times and no one picked up. A few days later I walked in around 7pm and there were massive amount of bread still left on the shelf. I asked how often they bake their bread and was told it's done everyday. When I told them about my hard bread and they didn't pick up their phone. One of the rude person sarcastically said "ok, we'll try to pick up better next time." Also lying about their freshly baked bread. These people must learn that Customers won't tolerate their stale bread or their entitled and rude attitude. Stay Away...

I love this bakery, especially their counter lady is always kind and smiling. But I found something could be serious today. I was in hurry so I didn't actually paying attention and I don't bother to skip the receipt. And I got the receipt from the text message as picture shown... I'd never give $2.5 tip for 3 bread, and that's buy-and-go type bakery, no one is servicing.

I hope this is not affecting their reputation of bread quality and good image, their product is much better than other bakeries in the area. But seeing the text msg. receipt with 2.5 tip without my consent is really feeling...