Church's Texas Chicken — Restaurant in Irving

Had a MAJOR craving for some Churchs chicken today so I went andddd was COMPLETELY disappointed! I got a 10 piece meal with two sides and a biscuit for $15.99. The chicken that I received was NOT fresh and appeared to have been cooked in old oil! I was told that they were out of several items like mashed potatoes, macaroni and cheese, french fries and biscuits! 😏 I was really looking forward to getting some macaroni and cheese along with my chicken and I was even more let down when I found out they didn’t have any! AND on top of all of this we won’t mention the customer service but there were only two workers and neither of them were wearing hairnets, gloves, or even aprons! other people were coming inside of the restaurant to place their orders and one of the workers called out and said that they probably would be closing early because they were about to run out of chicken!

This is the second time in one months' timing that I’ve come to this location and experienced unsatisfying chicken! The first time it happened I shrugged it off and gave them the benefit of the doubt but to come back a second time and experience something even worse than the first...

Just left from this establishment wanted get a feed 6 family meal. A gentlemen have previously left the lobby rapidly the lady lock the front door as she saw me pull up to the parking lot I got out and she locked the lobby door at 9 PM patiently waiting at the window and I saw her cleaning the tables waiting patiently to be attended but then she goes to the back of the kitchen and continues cleaning not acknowledging me as a customer, another lady employee goes to the cashier and don’t turn my way as communication is the key as coworkers. I see the trays and there’s few pieces chicken, no sides , little bit biscuits ready to be served. Literally had to knock on front entrance window to get employee attention, since not being glanced nor being attentive. The way I was attended/welcomed was totally not the very best. Wish there was an option for 0 stars it’ll definitely give it without hesitation due to the very poor customer service given to.

Grateful for Church’s chicken location on “N O’Connor Rd In Irving Tx.” Glad I made it right before 9:15pm for late...

When I see my people cooking Church's Chicken, I have high expectations. It should be good. This was not. Fell lower than short. The chicken was old. It was not spicy. Some parts were not done. Crust overcooked and dry. Skin rubbery. Don't know how long Okra had been sitting but not on point. Jalapeños were not juicy. Corn on the cob bland and flavorless and cold. Overpriced for a small single corn on the cob. They charge damn near $3 for this small cob? Shameful. When did Church's start dishing out these small corn on the cobs? They used to be soaking in butter water. This small thing was not hitting at all. The only thing tasted ok was the small mash potatoes and brown gravy. I haven't been to Church's in a long time, and I can say this location was not hitting at all. I'm very disappointed 😞 I got excited when I saw "us" in there doing everything, cooking, managing, cashiering, and serving; however, even the customer service was disappointing. Wasted my time and money. Not going back....