Mi Sazón Restaurant — Restaurant in Jackson Township

I want to start off by saying their food was pretty dang good, but their service was god awful. Me and my girlfriend came in to eat, and when I paid for the food on the kiosk, the machine was out of paper to print the receipt; that’s not a problem. Except it seems like the workers had never encountered that before and didn’t know what to do, they tried to make me pay again but I explained that my card went through, it just didn’t print. I thought that was all settled, so we went to sit down and wait for our food. In the meantime, another worker asked us if we wanted anything to drink. I politely declined, but my girlfriend wanted a water. Instead they offered Horchata because I guess they don’t have water here, but she was fine that. Mind you, the way he worded this it seemed as though he was giving it to us free of charge due to the inconvenience. Then when we sat down and got our food, 2 Horchatas came out. I didn’t want one nor did I order one, but since I was under the assumption it was free I didn’t say anything. Then when we tried to leave, the worker behind the counter yelled something and I had to go back and pay for the drinks. Annoying, but not a problem, I guess it was just a miscommunication (even though I didn’t order a drink for myself to begin with). Except when I went to pay, the screen said “$42” and the worker AGAIN tried to make me pay for the entire meal plus the drinks that we didn’t even want. I did pay because there was a possibility the worker was right and my card didn’t go through, plus there was another couple waiting in line behind me and he called me over and had me cut them to pay so I felt bad trying to cover this dispute when they were waiting to order. But before leaving I checked my bank app in the car, and wouldn’t you know it, the order went through the first time! So I went back inside, and they refunded my first order, but I still had to pay for the second one which included the 2 “complimentary” drinks. At the end of the day, if you order delivery or take out you’re probably fine because their food was quite good, but if you want even mediocre service then don’t consider dining in here

Edit: They ended up giving a refund to the second order as well after placing this review. It was unasked for and unexpected but appreciated. It still wasn’t the best experience but the fact that they want to correct their mistakes is admirable so I increased my rating

Edit 2: I thought I got a refund, because they sent me a receipt saying so, but upon further investigation it’s been 2 days and it still hasn’t gone through. This is strange because I didn’t even ask for a refund to begin with, so for them to do what I presume is faking one is beyond me. It could be a misunderstanding on my end, and if it is I’ll change this review once more without this edit, but as of now I’m bringing my rating back down to 1 star because the first refund they gave me at least showed up as pending within the same day, and this second one still doesn’t even have a trace of showing up in my bank account so I have reason to believe I’m not getting it back. I also realized that they “refunded” the order total not including the tip, so even though their service was well below par they still kept the $6.40 tip. I don’t know how refunding with tips works, maybe it’s not possible, but I just figured I’d mention this just so anyone who reads this review has the full story. So even though I didn’t ask for nor expect a full refund, I am disappointed that they presumably would act as though they are giving me one only to...

The food was all smoke and mirrors. We ordered the chicken enchiladas. 1st off, is was spicier than I expected. Im not opposed to spicy food at all. But a little heads up from them wouldve been great. Even in a Indian restaurant they ask what level of spiciness you prefer. We opened up the enchiladas, and there were literally barely any chicken. All the enchiladas were buried under a mountain of salad and dressing. The rice and beans needed a little more flavor. The ratio for them were off. All in all, $30+ later, we scraped off the majority of the food in the trash bin. Where it belongs. As soon as we left here, we went to the pizza place nearby to get the experience and flavor off. Lastly, I've had better food from a Mexican food cart here in the city.

Im never coming back here....

Mexican food. Plentiful portions. Fair prices. Menu on chalkboard. It was crowded. I was the only non-Latin person there for lunch but was able to indicate to the friendly cashier that I wanted number 23: quesadillas mixed (chicken, shrimp, and steak). You sit down to wait for your meal. The restaurant was decorated with a Mexican flag, and additional items. Music was playinginthebackground. "No cerveza"- "No beer" signs are posted on the door and inside. The platter came with the grilled marinated chicken strips, beef, and shrimp. There were also black beans, flavored rice, warm soft corn taco wraps, guacamole and cream sauce. Everything was DELICIOUS 😋. I needed a container to take home almost half of the meal. You pay AFTER you eat. Credit cards and cash...